Customer Services Advisor

Salary not available. View on company website.

Hydrasun, Whitlawburn, South Lanarkshire

Full time
Permanent
Onsite working

Posted today, 7 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 2b82191760cf437c8b06e66b061f6e78

Hydrasun

Full Job Description

Processing of Customer Enquiries
Ensure full compliance and understanding of the ERP system.
To ensure that all customer orders are entered into the ERP system in an accurate and timely manner with sufficient information and instructions to allow internal departments to complete their scope of work.
To provide customers with an accurate and timely response to their enquiries in line with department KPI metrics.
To update the CRM system with all potential lines of enquires above £20k supporting the growing of the sales pipeline.
To issue quotations which are in line with the pricing and discount structure agreed by either Frame Agreements, customer specific agreements or as per the department procedures for product pricing or discount models.
To ensure that costs for additional services, such as freight and packing are advised and agreed by the customer in advance for customers who require immediate service. To maximise margin revenue opportunities for premium requirements when the opportunity is presented.
To provide Customers with an accurate and timely response to their enquiries.
To build and develop effective and proactive relationships with customers to allow a detailed knowledge and understanding of their business needs.
To liaise other departments and branches with regard to product availability, delivery times, product assembly or manufacture.
To liaise with the Engineering department for specific engineering queries on design, specification or type.
To understand our competitors' market offering and their activities within the market sectors we operate.
To understand our key supplier relationships, their scope of support and develop key interfacing points within their organisations.

This role will be suited to those who have previous experince in a similar working environment within the Oil & Gas industry., Experience with Hydrasun Products, systems or customers
Ability to communicate both verbally and build proactive relationships with customers and team members
Competent in the use of computer systems, in particular Word, Excel and Power-point
Excellent attention to detail
Ability to demonstrate a flexible "can do" approach to their work
Ability to negotiate with customers
Possess the necessary drive to lead a team when required.
A qualification and / or training courses in selling techniques and methods
S/NVQ level 2/3 in Customer Services
Previous experience in an internal sales environment within a supply company in the service industry
A working knowledge of Hydrasun products
An understanding and previous experience of using ERP systems
Previous experience of delivering a training or competence programme within an internal sales environment in the service industry.

Hydrasun, a D2Zero company, is a recognised market leader in the provision of integrated fluid transfer, power and control solutions. We are focused on supporting the energy transition through our work in the oil and gas, renewable energy, general industrial and marine industries worldwide.