Customer Success Specialist

The responsibility of the Customer Success Specialist is to maximize customer retention and support sales growth across the UK&I portfolio. The role works alongside our Key Account Managers implementing data-driven cleaning and helping drive customers with new and better ways of working. This is a national role travel will be required.

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Consult with end customers (cleaning and facilities management companies) on best solutions and use of data-driven cleaning along with Key Account Managers


• Ensure proper deployment of Tork Vision Cleaning in new sites in conjunction with installation partners


• Train customer on solution and system features to drive adoption so that they can fully leverage the benefits of the system


• Interpret data to make recommendations to optimise cleaning operations, improve user experience and engage customers on new ways of working


• Manage a portfolio of customers using Tork Vision Cleaning to ensure contract renewals, extensions and upsells


• Provide customer insights using tools such as PowerBi to create value for the customer


• Being the link between customer needs & future development of the solution


• Seek referrals from existing customers to create new opportunities
  
  In order to continue the growth in this area we are currently recruiting a "Customer Success Specialist ". This is a career opportunity for a talented candidate who wishes to join a rapidly developing innovation in the market. We are looking for a team player who embodies our values and who wants to develop a client portfolio, take on challenges, innovate, experiment and progress quickly., Proven experience in Customer service or sales


• Experience in selling solutions is desirable


• Excellent command of Microsoft applications


• Good communication skills


This is a national role which requires travel to cover the area therefore, a driving license is required.

ESSITY and its TORK brand have created an innovative solution, Tork Vision Cleaning, which makes it possible to optimise the cleaning of facilities through Internet of Things (IoT) technology., We offer the opportunity to work for a leading global organisation with the potential to advance your career within the fast-moving manufacturing environment.

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

At Essity, we embrace the individual and recognise the remarkable power that can be harnessed when different ideas, backgrounds, experiences, and perspective come together. If you apply for a job at Essity, you can be sure that the only criteria we consider for selection is professional experience, qualifications, key job-related attributes and working values.

Essity kindly but firmly declines direct contact with recruiting and staffing agencies, as well as job advertising sellers.

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Together, we are improving lives, every day.

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.

At Essity, we want to encourage all to apply and all our applications are reviewed personally by our talent team.

There are Plenty of reasons to work at Essity:

• High reaching starting salary with annual reviews


• Pension 10% employer contribution


• Bonus earning potential


• Medical Scheme


• Holidays starting at 27 days plus bank holidays (with flexible bank holiday options)


• Products you will love along with deals and discounts for you and the family through our Essity Rewards website (100s of online and in-store shopping discounts)


• Numerous other local incentives


• Local community activities and charitable initiatives