Customer Support Advisor

Do you have a passion and commitment to delivering great customer service? If so, we'd love to hear from you!

As a Customer Support Advisor, you'll take calls and emails from customers and our funeral director partners and do your best to help the person at the other end of the line. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do.

From day one, we'll teach you all about our products, processes and systems and you'll learn how respond to queries quickly and become better every day. We are regulated by the Financial Conduct Authority, but you don’t need to have experience of working in financial services. You just need to have a passion for helping people, empathy to put yourself in the customer’s shoes, good administrative skills and a commitment to do the best for your customer.

What’s in it for you?

At Golden Charter, everyone is trusted to be themselves, develop themselves and make a valuable contribution for our customers.

We understand the importance of work life balance and want to support our colleague to do their best work, have a good work life balance and work flexibly whilst staying connected and getting the job done. We operate a hybrid model of working which gives us more choice in deciding how and where we work best in a way that balances the needs of Golden Charter, our team and ourselves.

Along with flexibility, we offer lots of the perks and benefits you would expect from an FCA regulated company including health cash plan, a range of flexible benefits, retail discounts, on-site yoga classes, on-site masseuse, EAP and mental health first aid.

If this sounds like a role you’d be interested in, apply now or reach out to discuss further.