Customer Support Advisor
Lloyds Banking Group, Edinburgh
Customer Support Advisor
Salary not available. View on company website.
Lloyds Banking Group, Edinburgh
- Full time
- Temporary
- Remote working
Posted 1 week ago, 5 Apr | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 84408426a3bb4252ba352f1b80854ec3
Full Job Description
- Deliver customer services within a specified area of expertise, ensuring accuracy and customer satisfaction.
- Provide technical advice and guidance to external customers and colleagues at all levels.
- Handle demanding or complex queries and tasks effectively.
- Offer support, guidance, and encouragement to team members, helping with their training when necessary.
- Supervise junior team members to ensure service standards and workflow deadlines are met.
- Build effective transactional relationships to generate leads and match customer needs with the Bank's services and products, maximizing cross-selling opportunities.
Strong communication skills and a passion for customer service - A good level of IT skill
- Ability to handle queries with confidence and professionalism
- Quick learner who enjoys problem-solving and working in a team
- Adaptability and a proactive approach to challenges
Lloyds Banking Group are one of the largest financial institutions in the UK, and are currently recruiting for individuals to join their team in May. You will be providing a high level of personalised service to a large customer base, taking inbound calls and updating customer records.
Working hours: 8 AM - 6 PM (core hours 9 AM - 5 PM). - Weekend working: May be required weekend working 9 AM - 2 PM on Saturday or Sunday, with the remaining hours made up during the week, totalling 35 hours.
- Pay: 14.02p/hr
- Contract: 6-month temp rolling contract based on performance.
- Hybrid Working: 100% office-based during training, which could last up to 6 weeks. Then following manager sign-off you will be able to work from home 3 days per week.
- Start date: 12th May
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About this company
Lloyds Banking Group
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