Customer Support Advisor (Part Time)

Saturday - 7.5 hours and Sunday - 5 hours

BMW Newbridge

Salary up to £7,936.50

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

Customer Interaction & Needs Assessment: Build rapport with customers, listen to their service or repair needs, and use your understanding to recommend the best products or services for them.

Product & Service Promotion: Promote key products like extended warranties, service plans, and genuine parts, while identifying opportunities to upsell additional services or current promotions.

Customer Communication & Follow-Up: Maintain accurate customer records, and use text, phone, or email to follow up on customer satisfaction, ensuring a seamless and supportive experience.

Team Collaboration & Support: Work closely with colleagues across various departments, including CRM, to provide a coordinated service and assist customers who may not be attended to.

Customer Care & Additional Support: Occasionally assist in the reception area, greeting customers, and offer to collect or deliver cars for service as needed, ensuring a positive customer experience.