Data Led Monitoring Exception Testing Manager - BCB Chief Controls Office

Reporting to the Senior Manager in the Business & Commercial Banking (BCB) Chief Controls Office (CCO) Data Led Monitoring & Outcome Testing Team, you'll collaborate with colleagues across the BCB Control Office to support the design and optimisation of data led monitoring.

You'll coordinate the operation and growth of data-led monitoring reports. Working closely with CCO Control Partners and Business Partners to identify and address emerging issues, potential causes, and associated challenges. By analysing data from different sources, you'll offer valuable insights into potential business impacts and poor customer outcomes.

You'll also be responsible for ensuring efficient allocation of testing resources and implementing the team's development framework and coaching colleagues for success, actively seeking opportunities for personal growth, and keeping up with industry trends and regulatory developments.

High Level Accountabilities

• Provides primary leadership for data led monitoring exception control testing and transactional work, supervising Control Specialists.


• Works with risk and control owner teams to help deliver against aligned customer, business and strategic outcomes.


• Analyses and assesses control environment effectiveness using a wide range of sources and identifies potential impacts on the business.


• Assists the development of the first line control management centre of excellence that supports safe growth and enables high quality customer service.


• Supports development and implementation of control strategy to monitor and test the design and operating effectiveness of the control environment across business processes.


• Organises and prepares documentation, while also gathering and summarising data and information, to produce and maintain standardised risk and control process maps.


• Provides primary leadership for control testing and transactional work.


• Supports the ongoing development of control tooling solutions to enable the optimisation and automation of the control environment.


• Supports timely reporting on the effectiveness and performance of controls and compliance through maintaining effective data quality (KCIs), completeness and accuracy of testing and monitoring activities.


• Assists in the management of actions on operational risk events and breaches following Risk & Control Self-Assessment (RCSA). Identifies issues and then suggests and implements improvements to control environment with guidance from senior colleagues.
  
  To excel in this role, you should demonstrate the following key skills:


• Product/Business Knowledge - Broad BCB product knowledge and/or operational expertise in data-led monitoring. Has an in-depth understanding of Consumer Duty and how data led monitoring can provide insight and assurance over whether BCB is delivering good customer outcomes.


• Control Management - Brings experience in data-led control management and practical implementation. Possesses strong organisational skills to manage documentation preparation. Can provide support for the ongoing development of control tooling solutions.


• Data & Analytics - Proficiency in comprehending and integrating complex data and information from various sources to facilitate effective problem-solving. Applies strong analytical skills to evaluate the effectiveness of control environment and uncover potential impacts on the business


• Reporting - Demonstrates leadership in control testing activity and produces concise reporting outputs on the effectiveness and performance of controls and compliance.


• Values & Behaviours - Innovates to go faster by taking responsibility for challenging existing processes; being an early adopter of change and viewing advancements in technology as opportunities to help us deliver for our customers. Inspires others by building rapport and gaining commitment through strong personal identity. Embracing diverse viewpoints; demonstrated in the way they do business and collaborate with others. Demonstrates a growth learning mindset and is open to new experiences to intentionally grow their individual and team skill.
  
  At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.


We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

At Lloyds Banking Group, we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We're committed to creating a world-class working environment where all employees can thrive and contribute to our ambitious goals. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

Join our team and be part of a successful and collaborative organisation that is determined to compete and succeed in the ever-changing landscape of the financial industry.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%


• An annual performance-related bonus


• Share schemes including free shares!


• Benefits you can adapt to your lifestyle, such as discounted shopping!


• 30 days' holiday, with bank holidays on top


• A range of wellbeing initiatives and generous parental leave policies