Delay Resolution Manager

Here are some of the duties your role will include: -

1. Provide overall direction with regard to the application of the delay attribution guide, providing support and guidance to relevant managers across the route.

2. Apply consistent standards, consistently, throughout the route for all delay attribution and TRUST incident creations.

3. Capture competency gaps within the team and ensure plans address improvements needed.

4. Undertake briefing of staff on changes to the delay attribution process and guides.

5. Promote understanding of the delay attribution process with customers, contractors and other interested parties.

6. Provide technical support and advice with regards to PEARS billing and Palladin files.

7. Audit within day 8 incidents to ensure accuracy of data.

8. Undertake competency assessments identifying, recording and implementing any development needs.

· A1 qualified

· Experience of managing people

· Knowledge of Network Rail people management policies and procedures

· Detailed understanding of business process manual and commercial environment

· Investigation skills

· Negotiation skills

· Crisis management skills

· Influencing skills

Desirable

· Relevant experience of Railway industry

· Understanding of negotiating machinery

· Knowledge of budgets

At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We’re an organisation where people matter. Watch our video to find out more!

Scotland's Railway is part of this large family and it covers a large geographical area from the Borders to Thurso at the far tip of the North East of Scotland, accounting for almost 20 per cent of the UK rail network. We provide rapid access along busy commuter routes to our seven cities, servicing the varied needs of our business and leisure commuter services, including cross border services and rural services. We have up to 50 freight services operating every day and we are steadily building capacity for this to grow. Our ambition to be responsive to passengers and freight users, drives us every day and we're empowered to do the right thing for those who use the rail network. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing.

Our colleagues are encouraged to work flexibly as we know that busy lives don’t always fit around a traditional working pattern, if you need flexibility to complete your role just let us know and we will do our upmost to help you to invest in your career with us while balancing other aspects of your life.