Delivery Manager

The Delivery Manager leads all aspects of assigned delivery projects within FNZs Production Support Continuous Application Development (CAD) Team. They actively drive the project to deliver to agreed time and quality commitments. The role requires an uncompromising focus on delivering to project milestones and the ability to motivate teams to achieve those milestones.
The Delivery Manager has responsibility for managing the day-to-day activities of all the Analyst Testers, Analyst Developers and other assigned team members for the project. The Delivery Manager will liaise on a regular basis with the key stakeholders of Prod Support (including Heads of Sector, Client specialists, Architects etc).
The role reports to the Head of Production Support and may include other duties as required from time to time. The role will liaise with other deliver managers in FNZ to maintain process and procedures within the CAD team.
Specific Role Responsibilities
Project Delivery Management
Scope management: Maintaining an accurate understanding of project scope, deliverables and schedule and delivery expectations the Key stakeholders. To be ruthless in managing change to agreed scope. Understand broader business context of the Client or Internal owner and business case for the project.
Estimation: Creating, owning and maintaining accurate and detailed estimates of project activities and determining the most efficient project approach and resource utilisation. Ability to dissect and challenge all delivery estimates. Maintaining resource allocations in the required tool(s) with the appropriate Resource Manager.
Planning and scheduling: Creating, owning and maintaining project schedules/plans, detailing all activities to be completed by the Solution Centre on a project. Assigning responsibilities for project activities and their delivery milestones to ensure the most efficient use of resources and skill sets. Identify upfront and secure the resources (people, services, infrastructure, 3rd party) required to deliver the project and to forward plan with efficient capacity planning.
Project tracking: Daily monitoring of progress against project milestones and expected daily throughput, promptly reporting any deviation from plan to the Head of Delivery.
Quality assurance: Monitoring the quality of deliverables and working with the functional heads to manage quality.
Delivery focus: Ensuring the project team tracks and delivers against the milestones in the project schedule and being ultimately accountable for the success or failure of the work the team is responsible for delivering. Ensure sprints are managed meticulously and all analysis/build/test activities are managed in line with sprint dates and exit criteria.
Risk management: Identifying and managing project delivery issues, risks and dependencies, promptly reporting any variation to the Head of Delivery.
Continuous Improvement: Contributing to post implementation reviews, when required, to identify learning and improvement opportunities for future projects.
Reporting and Communication
Providing clear, concise and accurate reports on project status, progress against milestones, daily velocity and burn down, issues and risks in the agreed format and within the agreed timeframes.
Create, manage and track project artefacts, including, but not limited to:
Project development schedules
Detailed build project plans
Build scope statements
Build estimates
Maintains visibility across the team and group by encouraging communication and organising regular project team meetings.
Proactively communicate project status and issues and provide timely escalation where appropriate.
Liaising with internal departments such as IT Infrastructure, Investment Operations and engaging in client meetings; liaising directly with the client to facilitate information exchange or remove dependencies.
Help to facilitate efficient communication between the client engagement and Solution Centre teams.
SDLC
Understand and adhere to FNZs SDLC, ensuring that all controls and relevant processes are completed satisfactorily by the project delivery team. Specifically, the agile user stories are well defined in business language and testing is prioritised by the developers.
Ensure that at all times the project is compliant with all PMO reporting requirements and standards.
Leadership
Be familiar with daily scrum sessions and the role of a scrum master and employ that to help with day-to-day management of project teams.
Be an innovative leader by planning and delivering the project in the most efficient way.
Ability to elicit and interpret risks / issues / roadblocks from the team and help / co-ordinate ways to mitigate / fix these.
Ensuring all team members are motivated, productive and focused on completing their assigned work activities as quickly and efficiently as possible and to agreed quality standards. Actively tracks team velocity and quality as an objective measure of performance and takes proactive action to correct where appropriate.
Providing feedback on performance, managing poor performance promptly and escalating to management as appropriate.
Proactively raising any potential personnel issues or delivery risk.
General
Maintaining a healthy relationship with all stakeholders, ensuring that expectations of delivery timeliness and quality are aligned at all times.
Collaborating with other Delivery Managers to share knowledge and best practices.
Work with the technical leads and Delivery Managers to identify synergies between projects to increase the overall efficiency.

Strong leadership ability and interpersonal skills
Experience in project management with a track record of successfully delivering complex projects.
Significant experience of software development delivery preferably with the financial services industry
Strong background in software development, ideally with relevant technologies to FNZ.
Degree qualified or equivalent
An independent, self-directed and delivery-focused working style
An uncompromising attitude towards delivering to project milestones and not missing dates.
Highly outcome focused, seeking the best outcome for FNZ and its clients.
Excellent relationship and stakeholder engagement skills and experience
Confidently able to take the initiative in a client and delivery focused environment.
Tenacious and energetic - able to define and apply solutions effectively to keep projects on track.
Pragmatist that is capable of operating effectively in a highly fluid and ambiguous environment
Excellent planning, organising, time management and administration skills.
Project management Professional qualifications (e.g. PMP, PRINCE2, Agile Project management)
Familiarity with the Agile project methodology desirable
Familiarity with financial products and markets desirable

FNZ is a global FinTech firm, transforming the way financial institutions serve their wealth management customers. We partner with banks, insurers and asset managers to help people achieve their financial goals through our unique combination of technology leadership, innovation and asset servicing.
Our services enable our clients to provide best-in-class wealth management solutions to financial advisers, end-investors and the workplace. We pride ourselves on creating solutions that are flexible, transparent and scalable, reflecting the latest market, demographic and regulatory trends worldwide.
FNZ has experienced exceptional growth in the past decade, both in terms of assets-under-administration and also through the substantial expansion of our international footprint.
Today, we are responsible for over £700 billion in assets-under-administration, held by around 12 million customers of some of the world's largest financial institutions, including Aviva, Barclays, BNZ, Generali, HSBC, Lloyds Banking Group, National Australia Bank (NAB), Quilter, Santander, UOB, Vanguard, and Zurich.
In total, FNZ partners with over 150 financial institutions across Europe, Asia Pacific, South Africa and North America and we employ around 3,000 people worldwide.
The company is owned by a combination of CDPQ-Generation, the unique sustainable equity partnership and FNZ employee shareholders.
Opportunities
Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
We provide significant financial rewards for high performing individuals; and
We provide global career opportunities for our best employees at any of our offices in the UK, EU, US and APAC., At FNZ, we recognise that diversity, inclusion, and accessibility are important factors for our success. We embrace the unique perspective and capabilities of our current and future employees, which will help us continue to drive innovation and achieve our business goals. Recruitment decisions at FNZ are made in a non-discriminatory manner where all employees are valued and respected. In particular, we want to ensure accessibility needs are well supported thus, ensuring our recruitment process is fair and equitable for all applicants.
If this role interests you, please don't hesitate to submit your application for consideration. Applications close on January 24th.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

FNZ Group