Design Lead (public-facing service)

While to date the majority of the products that NES Technology Service develop are for use by the health and social care workforce, we are now tasked with working on new national scale digital services for the general public. This is an exciting new portfolio of work and we are looking for an experienced design leader to lead our cross-disciplinary public-facing design work. Do you want to play a lead role in ensuring new public-facing digital services are both valuable and usable by people across Scotland? Do you enjoy defining and directing design work across the disciplines of user research, service design, UX, UI and content design? Do you enjoy establishing and overseeing efficient and impactful design operations and other valuable reusable assets? Do you work well with technology and product professionals, ensuring design talent can seamlessly provide their expertise throughout the product life cycle? Do you enjoy understanding and articulating user behaviours, needs and motivations to help teams design systems that reflect a deep understanding of t Working within the User Centred Design team you will have the opportunity to set the direction for some genuinely scalable public-facing services and also help develop and position a growing team of design professionals across specialisms.

• Proven experience as a senior design leader and manager
• Ability to collaboratively plan and oversee work in a range of design disiplines
• An extensive understanding of design techniques in a digital context for new and existing products
• Track record in establishing processes for valuable and reusable design assets from active design work
• Experienced in collaborating with multi-disciplinary digital teams including product managers and technical leads
• Demonstrate honesty, integrity, care and compassion when dealing with others, utilising tact and persuasion skills when necessary
• Ability to work on own initiative, to organise and prioritise workload and to meet strict deadlines.
  
  NHS Education for Scotland (NES) is the national health board with statutory responsibilities to effect sustainable change through workforce development, education and training across the health and social care system in Scotland, while working at UK level with partner organisations.
NES Technology Service has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government's technology strategies. Our Technology We are in the business of providing safe, secure and innovative technology products and services that aim to improve outcomes across education, training, workforce, health and care in the public sector in Scotland.


• Life-work balance - with opportunities for flexible working and remote working
• Generous NHS pension scheme
• Annual incremental progression (up to the maximum of the salary band) plus annual NHS salary scale review
• Annual Leave - 27 Days increasing in line with service plus 8 days public holiday
• NHS discounts and more
Diversity and Inclusion Developing a successful national service for Scotland is impossible without ensuring we consider the diverse needs, perspectives and backgrounds of everyone in Scotland in our work. We are focused on hiring the very best talent available for NES, and actively encourage applications from candidates of all backgrounds and aim to ensure everyone is treated fairly, with respect and has a positive recruitment experience - regardless of the outcome. It's not essential to be in a design leadership role right now. You may be returning from a career break (e.g. maternity, paternity, caring for others) or returning to user research after working in another field. Your experiences elsewhere can bring a fresh perspective to our work.