Design Technician

We are excited to announce a great opportunity for a designer looking to take their next step on their career journey and join our team of industry-experts in providing technical & design support to our customers of our software and connector product ranges with multiple opportunities for progression within a global organisation. The successful applicant will be a self-starter looking to significantly impact the future of our technical services offering, providing best-in-class technical support to our customers, with a view to become a leading subject matter expert in the field. Responsibilities

• Provide technical and design support to customers through our technical helpdesk.
• Undertake roof, floor, wall designs and remedial works on behalf of our customers to their specifications and requirements.
• Undertake bespoke designs to customer requirements.
• Liaise with key stakeholders to provide solutions to complex design, engineering, and software queries on the behalf of customers and ITW colleagues.
• Identify and capture knowledge of multiple products from senior subject matter experts, ensuring a future pipeline of in-house expertise.
• Contribute to engineering discussions between the Technical, R&D and Software Development departments.
• Identify customer support trends and utilise the ITW toolbox, working with the Technical Team and other key stakeholders within the business, to further improve our technical service offering.
• Review internal and customer software releases in keeping with our internal familiarisation processes to understand new features and provide pre-release feedback to the Software Development teams as necessary.
• Contributing and maintaining content on our technical portal.
• Working with key stakeholders, support the onboarding of new customers through the transition to our software, metalwork and beyond through exemplary technical and design support.
  
  Positive problem-solving mindset.
• Confident with strong communication skills.
• Aptitude & hunger to learn.
• Experience in reading architectural and engineering plans and information.
• Ability to prioritise workload with an 80/20 focus.
• Ability to work both independently and as part of a dynamic team.
• Customer-centric approach to work.
Requirements
• Demonstrable experience in reading technical drawings, calculations, and specifications.
• Experience using AutoCAD or equivalent draughting package.
• Use of either Floor, Truss or Timber frame draughting, and design software essential.
• Experience using Microsoft Office Suite.
  
  ITW Construction Products UK/Nordics is a division of ITW, innovating, designing and manufacturing advanced industrial technology. We are industry influencers and market leaders in our fields with high quality brands at the front of technology and enterprise. At all levels in our organisation, we are encouraged to embrace our inner entrepreneur to drive actions, focus on what matters and share ideas so that every individual can have an impact on the business. In return we are rewarded, supported in our development and given the opportunities to grow within a large multinational organisation.