Desktop Engineer - Dundee - Scotland- On Site

Provide support on Client Windows platform, this potion is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions.

Base Skillset Requirements:

Microsoft Certified System Administrator in XP/WIN 7
Experience supporting HP and Xerox printers including windows 2003/2008/2010 print servers
Good working knowledge of Active Directory
5+ years' experience providing technical support in a fast paced and constantly changing environment up to executive management level
Excellent customer service and communication skills including providing VIP support
Experience supporting large Windows-based environments to desktop level with emphasis on Win 7 OS / office 2010 as well as Win 8 and O365
Advanced knowledge of MS Office suite of applications
Support of End for video conferencing units
Support of mobile devices
Support of WebEx, Lync
Support of Outlook
Duties shall include, but not be limited to:

Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts
Consulting and instructing users on hardware and software questions/issues
Collaborate with other IT Services Data Center and Network Infrastructure teams
Install, maintain and upgrade equipment and its associated infrastructure
Runs diagnostic tests to isolate system problems as well as proactive activities
Operating Systems Windows, OS-X
MS Office (Windows and Mac) software
Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
Hands on experience removing viruses and spyware using various tools (Windows)
Identifies, researches, and resolves technical problems including forming an RCA
Responds to telephone calls, email, service tickets, and dispatched requests for technical support
Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops

No sponsorship is provided for this job. The person should be comfortable in travelling to the client's site regularly

Should be able to start immediately

This role involves providing technical support to staff for desktop computers, applications, and associated technology. Responsibilities include specifying, installing, and testing computer systems and peripherals according to established standards. The position requires interacting with application software and operating systems to diagnose and address unique, non-recurring issues.

REQUIRED TECHNICAL SKILLS AND EXPERIENCE

Proficient skills in managing IT infrastructure for users, including Desktops, Laptops, Printers, Handhelds, Smartphones, etc.

Knowledge of ticketing tool is a must

Robust technical expertise in Microsoft Windows desktop operating systems and business productivity applications such as Office.

Experience in administering MS Active Directory, including managing users, groups, policies, and related concepts., Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments
Commercial experience in an IT support
Base Requirements

Role that includes 2 years of technical support experience in a hybrid Windows and MAC environment

Experience in working with a helpdesk operation, to include Windows and Mac clients
2 years of Hands-on experience and in-depth knowledge of Macintosh technologies, 4 years of Windows
2 years' Experience with mobile applications/products including: iPhone, iPad, and Android Platforms Expertise in iPad/ iPhone
Self-starter that is able to collaborate actively with others in a cross-functional team
Proven attention to detail and high standards for quality
Excellent organizational/administrative/technical skills with agility to re-prioritize as necessary
Skilled in documenting written troubleshooting steps and instructions
Business professional attire
Desired Skill sets

Citrix XenDesktop support or exposure
Experience supporting infrastructure applications in an enterprise environment
Experience with Microsoft System Center Configuration Manager specifically on Reporting, patch management and image deployment, BA or equivalent job-related experience
Imaging