Desktop Services Engineer

An excellent opportunity has become available for a PC Services Engineer to be the face of IT for ends users of Diligenta's IT services. You will have the chance to solve complex problems and provide support to all levels of seniority across all locations (home and office) and client accounts.

As a PC Services Engineer, you will be utilising your skillset on a range of technology as well as providing support for site based telephony, servers and network technologies.,

• Responsible for onsite, face to face support and resolution of day-to-day problems on a multitude of equipment such as desktops, laptops, mobile devices and printers


• Second line technical support and investigation of major issues for all Diligenta users


• Responsible for the installation of equipment/software for major projects including site and floor planning for their location


• Solving complex problems for users accessing IT services from office and remote locations


• Ensuring that Diligenta IT support procedures are followed
  
  Are proficient in Microsoft Office and Microsoft Teams


• Understanding of AD, SCCM, Citrix, Server and other technical toolsets


• Experience supporting Windows 10, Windows 7 and Citrix environments


• Have strong problem and decision-making skills to effectively diagnose technical issues within their remit and identify the right SMEs to support resolution of issues


• Are customer focused and interested in improving the end user experience


• Have excellent communication skills
  
  Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
  
  Salary: From £35313-£44141, 33 days including Bank Holidays


• Eligibility for an annual discretionary bonus scheme


• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)


• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods


• Cycle to Work Scheme & Interest free Season Ticket loans


• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing


• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave


• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection