Digital Engagement Manager

The work of Technology Services within DDaT is expanding, and we are supporting an increasing number of colleagues. We need a Digital Engagement Manager who can oversee and co-ordinate our engagement across our Digital space. As part of this role, you will create content for and manage the team’s presence across our Digital estate, increasing the profile of our work and showcasing new user features ensuring that the work we do is highlighted to our communities., You will:
+ Work with the Technology Services team to highlight improved ways of working in the organisation using Microsoft 365 solutions, to help achieve a more efficient public service delivery
+ Work with the Technology Services team to develop, manage and implement the Microsoft 365 roadmap, leveraging new platform innovations as they are released.
+ Provide a professional first point of contact for digital engagement enquiries, advice and information to stakeholders within the organisation
+ Assist with training and adoption of new Microsoft 365 solutions and processes including delivery and creation of training plans, materials and documentation
+ Monitoring the M365 support network in Microsoft Teams, posting regular announcements relating to M365 updates and responding to questions posted by colleagues across the department
+ Delivering internal engagement products covering topics such as Learning and Development, Professions, and Microsoft 365 feature releases, Sift will be from week commencing 30th September
Interviews will be from week commencing 14th October
Please note these dates are indicative and may be subject to change. If there is a high volume of applications, we will sift looking at your CV only.
You may then be progressed to full sift or straight to interview.
How we interview
At the interview stage for this role, you will be asked to demonstrate relevant Technical Skills and Behaviours from the Success Profiles framework. These are role specific and in line with the DDaT Capability Framework.
Technical Skills
+ User Focus
+ Stakeholder Relationship Management
+ Service Reporting
+ Continual Service Improvement
Behaviours
+ Changing and Improving
+ Communicating and Influencing
+ Working Together
How we offer
Offers will be made in merit order based on location preferences. If you pass the bar at interview but are not the highest scoring you will be held on a 12-month reserve list in case a role becomes available. If you are judged a near miss at interview, you may be offered a post at the grade below the one you applied for.
This role requires SC clearance. DBT’s requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years. Failure to meet this requirement will result in your application being rejected and your offer will be withdrawn.
Checks will also be made against:
+ departmental or company records (personnel files, staff reports, sick leave reports and security records)
+ UK criminal records covering both spent and unspent criminal records
+ your credit and financial history with a credit reference agency
+ security services record
+ location details

You will be someone who can unblock issues where they arise and work effectively with a range of experts. You will be a strong communicator, who can draft and cascade engaging communications to a wide range of stakeholders. You will work with the team to implement changes and support staff. You will actively promote the use of M365 applications, helping the department make the most of the M365 applications that are available. This role is varied and challenging, so a can-do attitude, flexible approach, and excellent relationship management skills are a must., + The ability to present complex technical information clearly to a non-technical audience, with the ability to provide the appropriate level of detail
+ Excellent communication/negotiation skills (both written and verbal) and experience of managing various stakeholders differing in levels of seniority
+ Proficiency in workplace engagement, preferably within a digital environment
+ The ability to use engagement techniques to support the delivery of a piece of work and /or successfully “land” change
+ Organisational skills with the capability to manage emerging and conflicting demands in a changing environment
It is desirable that you have:
+ Proficiency in Microsoft PowerPoint, Microsoft Planner, Intranet publishing systems, MS Outlook, MS Teams and other business critical-platforms
+ Proven ability to effectively juggle varied workload and react to regular requests from across the business

+ Learning and development tailored to your role
+ An environment with flexible working options
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an employer contribution of 28.97%, This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average.
Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.