Digital Helpdesk Modern Apprentice

Providing support to staff by responding to IT and system related queries via phone and email.
- Supporting the diagnosis and resolution of common technical issues and refer more complex problems to senior staff when necessary.
- Assisting with setting up new users including configuring Google Workspace accounts, passwords and access permissions.
- Supporting with the installation, configuration and maintenance of hardware, software and digital tools.
- Assisting in monitoring and maintaining IT systems, ensuring they are running efficiently.
- Supporting basic training to staff on using IT systems and digital tools effectively.
- Assisting in creating training materials and FAQs to help users resolve common technical issues independently.
- Learning to conduct systems checks and audits to ensure compliance with IT policies and GDPR best practice.

The Apprenticeship:
- Working towards completing a Qualification in Digital Helpdesk Support at SCQF Level 6.
- Meet with the QA assessor every 5 weeks on Teams and complete coursework.
- Attend two separate one week blocks of virtual training sessions on MS Suite and troubleshooting, PC fixes and GDPR.
- Training on Google Workspace applications, WordPress and Salesforce.
- Stay updated with the latest IT trends, tools and best practices.

Are you interested in digital tools and platforms, a great problem solver and keen to learn? Want to kickstart your career? We're looking for a Digital Helpdesk Modern Apprentice to join our team and support our staff and volunteers. This is a fantastic opportunity to gain hands-on experience in a professional and friendly environment whilst working towards your Level 6 SQA certificate., Taking your first steps into the workplace and your first apprenticeship.
- Passion for technology and problem solving.
- Strong communication and customer service skills.
- Willingness to learn and adapt to new systems.
- Enjoys working with a team but can take own initiative.
- No formal experience required - just enthusiasm and a commitment to developing your digital skills.

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland. Our passionate team is dedicated to helping the most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.