Digital Services Desktop Support Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland. 

In support of our core purpose of Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran we are committed to a culture that is Caring Safe and Respectful. You will be required to work collaboratively in a safe, caring and respectful way.

To find out more about NHS Ayrshire and Arran please visit our website - NHS Ayrshire & Arran - Home (nhsaaa.net)

Position:

An opportunity has arisen for three permanent Desktop Support Officers based at Ailsa Hospital, Ayr.

What you will do:

You will provide comprehensive I.T. support to the Digital Services Support Team Leader Vaccination in all aspects of the support of NHS Ayrshire & Arran I.T. systems and hardware. This includes travelling to NHS sites and maintaining I.T. systems and hardware in Vaccination, and other sites that NHS staff utilise.

The ability to understand complex information and diagnose system related issues by working in close collaboration with colleagues and working on within the Digital Services team and all services within the wider organisation are essential skills required along with the ability to work under pressure with a strong focus on providing exceptional customer service delivery.

For further information on the role please click the link below to view the job description

Knowledge, training and/or experience required to do the job:

You will preferably have experience or knowledge of clinical systems used within Vaccination and Digital Services and must have evidential experience in an NHS I.T. support capacity. Extensive knowledge and experience of supporting Microsoft products including o365 also essential.

You must be educated to degree level or have equivalent experience.

For further information on the requirements for the role please click the link below to view the person specification

Hours:

37 per week, over 5 days.

Driving Licence/Car Ownership:

A car licence/car ownership is essential to this role.

If you want to find out more about the role, please contact Jamie Watson, Digital Services Support Team leader (Vaccination), Digital Services, Email: Jamie.watson2@aapct.scot.nhs.uk.

INFO

ADDITIONAL INFORMATION FOR CANDIDATES

You should apply for this post by completing the application process on JobTrain.

DO NOT upload a CV as this will not be used for shortlisting purposes.

Posts close at midnight on the indicated date.  Late applications will not be accepted.

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Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.  This permission is, without exception, granted by UK Visas and Immigrations.  We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.  Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk 

We are unable to provide sponsorship for bank contracts.