Digital Services Support Officer

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

Who we are:

NHS Ayrshire and Arran is one of 14 territorial NHS Boards within NHS Scotland. 

Our purpose:

Working together to achieve the healthiest life possible for everyone in Ayrshire and Arran.

Our values:

Caring, safe, respectful

To find out more about NHS Ayrshire and Arran please click here - NHS Ayrshire & Arran - Home (nhsaaa.net)

Position

An opportunity has arisen for a Digital Service Support Officer based at Alisa Hospital, Ayr (with Hybrid Working) on a Fixed Term basis for 18 months.

What you will do:

Working within the Digital Services ServiceDesk, you will provide a comprehensive 1st line technical telephone support service to NHS Ayrshire and Arran. You will ensure the continuous availability and efficiency of the IT clinical and administrative systems through troubleshooting, maintenance and repair of desktop hardware and software.

For further information on the role please click the link below to view the job description

Knowledge, training and/or experience required to do the job:

A HND in Computer and Network Support or equivalent is essential, as is experience supporting desktop hardware and software, including Remote access solutions.

Knowledge and experience of supporting Microsoft products including Office 365 also essential.

For further information on the requirements for the role please click the link below to view the person specification

Hours:

           37 hours per week, Monday-Friday with Hybrid working.

Informal enquiries are welcomed to Mr Jim Wallace, Digital Services Service Desk Team Leader, Tel: , Email: Jim.Wallace@aapct.scot.nhs.uk

ADDITIONAL INFORMATION FOR CANDIDATES

You should apply for this post by completing the application process on JobTrain.

DO NOT upload a CV as this will not be used for shortlisting purposes.

Posts close at midnight on the indicated date.  Late applications will not be accepted.

For help to complete an application on JobTrain, please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/

To view our accessibility statement, please follow this link: https://www.eess.nhs.scot/jobtrain-accessibility-statement/

Please note that our correspondence method is by email, therefore please ensure you enter your email address accurately.

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Once you have submitted your application form you will be unable to make any amendments.

Some of our vacancies are for internal candidates only.  If you are a staff member, please ensure you update your JobTrain profile to reflect that you are employed by NHS Ayrshire and Arran.

Please note, for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

NHS Ayrshire and Arran has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.  This permission is, without exception, granted by UK Visas and Immigrations.  We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.  Candidates who require a Certificate of Sponsorship can access further information at www.bia.homeoffice.gov.uk 

We are unable to provide sponsorship for bank contracts.