Digital Support Apprentice

Why Raeside Chisholm?

At Raeside Chisholm, their team of expert solicitors offers first-class legal support to clients, regardless of the inquiry or legal problem. Their solicitors' sole objective is to achieve a successful outcome for their clients in each and every case they handle. They are currently looking for a Digital Support Apprentice to join their team in Glasgow. The apprentice will work towards a SCQF Level 6 Diploma.

What’s involved?

• Becoming an expert in Lawware to update customers on job quotes, times and invoicing
• Acting as first response to customers by answering office phones and directing customers to the appropriate teams
• Working collaboratively with the solicitors to manage their diaries and align these with customer requirements
• Using Xero to process invoicing and sending these to clients
• Using the Lawware system to manage deadlines, appointment and all client computer files
• Weekly reporting on KPIs using Excel and collating this to internal staff
• Using Microsoft Packages such as Word, Excel and Outlook for email correspondence

What do they need from you?

• Good customer service skills
• Microsoft package experience

Salary:

£17,000 per annum

Working hours:

Monday to Thursday, 9am - 5pm, Friday 9am - 4pm

Benefits: 

• Early finish on a Friday
• 20 days holiday + 10 statuary days
• Stakeholder pension

Future prospects:

Full time role on completion of apprenticeship

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!