Digital Support Apprentice

Employer description: 
The QANW group provides insurance products primarily to the building and remedial treatment industries. The group has developed through vertical integration over a period of 20 years starting from an insurance administration company and developing into a small conglomerate of specialist companies. The company are committed to providing the highest standard of service, products, and experiences for all.

An exciting opportunity has opened with QANW, who are looking to bring in fresh young talent into their company. 
If you are an enthusiastic and driven young individual, then this could be the job for you!

Overview:
You will be completing a range of digital tech and support tasks daily along with using internal bespoke software and Microsoft packages to deal with contractors and clients. You will also be responsible for picking up jobs when requested by other departments of the organisation. Along with this, you will be put through SVQ training with QA, you will be working towards a SVQF Level 6 during your apprenticeship.

Responsibilities: 

• Become a system expert of bespoke software, CORE, used to store and process information. 
• Act as first point of contact when handling customer service enquiries both digitally through email and over the phone, then log the information onto CORE. 
• Input information into MS Excel daily to log database and spreadsheet information for customers. 
• Become a super user for internal system, Members Area, which allows contractors to apply for policies. 
• Use of Adobe PDF for downloading policy and printing / posting. 
• Working collaboratively via Shared Drive for storing all work procedures. 
• Opening and distributing incoming mail to various departments within the company. 

What we are looking for: 

• Hard working individual who can work well in a team and on their own. 
• Someone who can show initiative. 
• Reliable and determined. 
• Good communication skills. 

Salary:
£13,741 per annum

Working hours: 
35 hours per week, Monday to Friday, 9am to 5pm. 

Benefits: 

• Tradepoint card (can be used for discount in B&Q)
• QANW Benefits app which is a discount shopping portal
• B & CE accident & life cover
• Increased pension contributions (4% & 4% if eligible)
• Annual leave 27 days + 8 bank holidays
• Birthday day, duvet day, moving day and sick pay for the first 10 days of being off

Future prospects: 
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. 

Important information:
This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.
Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.  
If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!