Director - Global Key Account Program

We're hiring the 'Director - Global Key Account Program' to join our Global Cencora, World Courier Sales team. The position: Under general administrative direction of the Director, Global SAM/KAM Programs, responsible for leading World Courier's Global Key Account Management Program (KAM). Holds responsibility for optimizing the client experience of World Courier's largest and emerging key customers with an emphasis on global revenue contribution and growth, profitability, and complete service satisfaction. This position can be based remotely from countries where World Courier has existing operations. The successful candidate must have eligibility to work in this country without requiring sponsorship.,

• Design and direct the strategic activities of World Courier's Global KAM Program while ensuring alignment to the corporate strategy, including:
+ organizational design + functional design + process design + resource development & deployment; and calibration of key stakeholders as required - functional and otherwise.
• In collaboration with the Director, Global SAM/KAM Programs, responsible for the selection of KAM account candidates and for the internal collaborative process associated with selecting, on-boarding, promoting and/or off-boarding those accounts into/from the program.
• Responsible for the development of a high-performing global KAM account management team with direct, or indirect reporting responsibility over the Global Account Managers (GAM's).
• Oversee and support the business development process across all World Courier resources in pursuit of:
+ meeting key clients' unmet needs + expanding the utilization of our services + launching new services; and innovating new service offerings specific to the needs of individual SAM/KAM accounts and the industry.
• Oversee the account planning process and approve the strategic account plan of each global KAM account. Establish and manage the review cycle to ensure individual plans are updated and complete, and in alignment with corporate and program strategy.
• Partner with Regional Sales Management to implement business plans.
• Analyze and develop strategies concerning dynamics that may affect area of responsibility, including:
+ changes in customer ownership + new affiliations + market share + target opportunities for new growth + customers' changing requirements; and + competitor strengths and weaknesses.
• Monitor and analyze reports and data for measuring profitable growth of sales; develop and implement/shift strategies and remove barriers to ensure continued success of that profitability.
• Ensure GAM input to annual revenue projections for individual KAM accounts.
• Develop and oversee annual KAM program budget.
• Partner with the Global Marketing group to develop and implement strategic plans (internal & external) that are aligned to the overall program's goals, including customized programs in support of individual KAM accounts' growth and development objectives.
• Partner with Sales Operations to ensure timely RFP / RFQ / RFI responses to KAM accounts and that the proposal development process is consistent with our client experience objectives.
• Engage in MSA and related contract negotiations where support is needed.
• Participate in client meetings in a manner and frequency that is consistent with the role and in support of the individual accounts' and program's strategy.
• Communicate program updates and direction monthly to Senior Management through MBR report, and as required to other internal stakeholders.
• Partner with key personnel across Cencora sister companies to ensure alignment and open communication in plans and activities with shared accounts - in support of the program's development/growth objectives and where appropriate.
• Successful candidates should expect on occasion, as needed to meet program objectives, to work outside standard business hours including travel to events such as customer meetings, conferences and international meetings.
  
  Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four-year bachelor's degree program or equivalent combination of work experience.
• Minimum 5-8 years of directly related and progressively responsible experience
• Experience at building, managing and executing key account penetration plans
• Direct industry experience ideally from pharma, bio-pharma, pharma logistics, clinical trials, pharma Service provider; CROs, CDMOs (Essential)
MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:
• Working knowledge of sales management, sales planning and goal setting, successful strategic and consultative selling techniques, and related information
• Ability to interpret industry trends and competitive information and develop strategies and tactics to respond to changes in the marketplace
• Strong leadership skills including the ability to deliver results through others over whom you may not have formal direct reporting relationships
• Ability to communicate effectively, both orally and in writing, for the purpose of preparing reports and disseminating information
• Interpersonal skills sufficient to develop and maintain cooperative working and business relationships with others across a range of diverse backgrounds and cultures
  
  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
  
  Excellent Salary and Company Benefits Package
• An unique opportunity to work for a purpose driven global organization and make an impact.