Director of Operations

As a Director of Operations, we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself - we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count - you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!
We are looking for a Director of Operations to join our team and work closely with our cluster General Manager to lead our hotel's continued success and continue to grow our business. As Glasgow's only 5
• property, we pride ourselves on providing an excellent level of service beyond guest's expectations.
You will work alongside our Cluster General Manager and you will be responsible for overseeing the day to day running and strategic planning of the hotel operations, working closely with our F&B and Kitchen teams, FOH, Spa, Finance and Commercial teams. So, we are looking for someone who has…
• Experience in quality lifestyle luxury properties. Our mission is to provide unique and exceptional service across all areas of the business in line with Kimpton standards, so having experience working within an F&B background is preferred
• Strong guest focus, you will be forward-thinking and strategic, with experience in a branded multi-venue establishment (ideally within a luxury property) and always keep the guest at the centre of your plans
• Hands on approach, you won't be afraid to take a proactive approach to managing and identify who needs support and how best to approach this. You will be an inspirational leader who likes to lead by example!
• Excellent leadership qualities with a passion for developing high performing teams and fostering a positive Culture that generates innovation throughout.
• Pride in sharing success, we provide extraordinary guest experiences and are looking for someone who is excited to make their impact on this and work in a team to share our successes!
  
  Financial security - competitive salary per annum dependent on experience, guaranteed hours, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!
• Growth and development - extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks - worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing - generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• Hotel specific benefits - Generous discounts in our newly renovated Spa and our F&B outlets (must be booked according to processes)!