Director, Product Management

As Director of Product, you will integrate Smartsheet into the fabric of business systems - enabling customers to automate their processes and integrate with a wide range of third-party business systems. The teams you manage will build products that unify disparate systems, and are vital for our customers, helping them bring in their data from anywhere, connecting their ecosystems together, and enabling workflow automations.

Customer data is most valuable when it's easy to import, export and synchronise, within Smartsheet and beyond. You'll be at the heart of building out flexible, user-friendly experiences that work for everyone. In this role, you'll develop a clear strategy for our integrations, lead how Smartsheet operates with critical platforms - e.g. Salesforce and ServiceNow, among others - and empower users to automate and integrate systems quickly and easily. We're not necessarily expecting you to have direct experience with these platforms, but we are looking for someone who is curious to jump in and develop an in-depth understanding of the products. You'll also be reimagining our automations experience, allowing users to build quickly and with increasing complexity, using natural language. You'll work alongside Engineering, UX, Marketing, and Sales teams, building out and communicating your roadmaps, and connecting regularly with customers.

The Director of Product is a people leadership role, leading the teams that own our integrations and automations products. You may choose to work from our Edinburgh or London offices, or you may choose to work remotely from anywhere in the UK. Our HQ is in Bellevue, Washington (USA).

You Will:

• Understand customer needs to build products with great market fit.


• Cultivate and drive a world-class product culture across your teams.


• Create and communicate a compelling vision for your product portfolio.


• Lead a team of product managers, across multiple areas, providing guidance and feedback.


• Work with your Product Managers to define the roadmap, break down the work into a well-prioritised plan, and ship regularly.


• Manage ongoing trade-offs in market fit, usability, cost, and performance.


• Foster a data-driven culture, from setting KPIs, through to progress metrics during build, and then insightful analysis of results post-launch.


• Provide connective tissue between our global teams, championing your product areas and aligning with overall company strategy.


• Build and manage vendor relationships with outsourced extensibility partnerships.


• Coordinate with other Product leads on cross-team complex projects.


• Work closely with design and engineering to create compelling high-quality customer experiences, at every stage of the product life cycle.


• Analyse market and trends to inform new recommendations.


• Mentor and support leaders of the future, within product and beyond.


• Perform other duties as assigned.
  
  8+ years of product management experience, managing software products from inception through launch and iteration. (SaaS experience is preferred, integrations or automation experience a plus.)


• 3+ years experience building, mentoring and leading a world-class team of product managers to deliver business outcomes.


• Experience working with UX and engineering teams; deep commitment to customers and team collaboration.


• Excellent storytelling skills, and extraordinary ability to communicate with customers, colleagues, and executives.


• Great data skills (SQL experience is a plus)


• Comfort with experimentation, and a growth mindset.


• Ability to understand and discuss technical concepts.


• Experience with agile development processes and frequent product release cycles.


• Legally eligible to work in the UK on an ongoing basis.
  
  Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries - so for us changing the way the world works is all in a day's work.


Smartsheet is revolutionising how organisations achieve impactful change. With millions of users worldwide, and powering 75% of the Fortune 500, we empower teams across diverse industries to streamline thousands of projects, programs, and processes. As our business continues to expand, we are seeking a dynamic leader to join us as Director of Product., At Smartsheet, we've created a place where everyone is welcome - people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works-join us!

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, Australia, Japan, Costa Rica, and Germany. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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• Employer-paid Private Medical and Dental, additional cost for family members


• Equity - Restricted Stock Units (RSUs) for eligible roles


• Lucrative Employee Stock Purchase Program (15% discount)


• Monthly contributions toward your pension


• Monthly stipend to support your work and productivity


• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program


• 20 weeks fully paid Maternity Leave


• 12 weeks fully paid Paternity/Adoption Leave


• Personal paid Volunteer Day to support our community


• Opportunities for professional growth and development including access to Udemy online courses


• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account.


• Teleworking options from any registered location in the UK (role specific)