About Breedon Group:
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Love customer service and working with people but looking for something a bit different?

Based in an office environment as part of a small team, you’ll work with our customers and transport teams via telephone and email to coordinate delivery of our concrete, asphalt and aggregate products. Working for the largest independent construction materials business in the UK and Ireland, you won’t be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them.



Key Responsibilities


* Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development
* Capture and place customer orders in line with quotations ensuring that information is accurately captured within Breedon’s systems and in adherence with defined processes
* Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this
* Plan driver rest times and proactively manage and enable adherence to H&S policy
* Contact all customers on the day prior to delivery to confirm orders and delivery schedule
* Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery
* Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume
* Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate
* Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency
* Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.



Skills, Knowledge and Expertise


* You’ll enjoy managing competing priorities and a dynamic work environment
* Overcoming operations and logistics challenges to delight customers
* Maintaining focus on outcomes in a constantly changing environment
* Highly effective communicator and facilitator, able to collaborate across teams and levels
* A self-starter who is commercially focused and responds appropriately on your own to improve outcomes and process’s and assumes responsibility for your own performance
* Strong organisational and multitasking skills
* Proficient in MS Office (Word, Excel and Powerpoint) Word and experience with CRM software
* Strong analytical skills with the ability to generate insights from data
* Strong verbal and written communication
* Attention to detail and a right first time attitude


Effective conflict resolution and is adaptable and resilient.








Benefits


* A tailored, competitive salary
* Company Pension Scheme
* 33 days annual leave inclusive of bank holidays
* Share Saver Scheme
* Company Life Assurance Scheme
* Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
* Broad learning opportunities and career progression pathways.



About Breedon Group plc

Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.