Donor Services Support Officer

Donor Services Support Officer

About the Organisation: 
As a vital part of NHS Scotland, NHS National Services Scotlands mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialized support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.  As a major division within the NHS National Services Scotland the Scottish National Blood Transfusion Service (SNBTS) plays a vital role not only in the health of the people of Scotland but also on an international scale through our leading position in new product development biomedical research and donor / clinical services.

Our goal is to maintain the highest standards of patient/donor care whilst remaining internationally competitive. The Donor Services Department is responsible for the planning and provision of adequate supplies of safe, high quality blood components for NHS Scotland in full compliance with regulatory requirements.

The Post: 
An exciting opportunity has arisen to join the multidisciplinary Donor Services Administration team within Donor & Transport Services (D&TS). The principal functions of the Donor Services Administrative team is to provide administration support in all areas of donor services and to ensure patient and donor safety by working within agreed clinical and quality standards and procedures and ensuring accurate data input.

The Donor Services Support Officer (DSSO) is responsible for providing clerical and administrative support in all areas of Donor Services, participating in the delivery of excellent service to donors and members of the public.

Post-holder will work as part of a team to ensure essential information is accurately recorded and updated in timely manner, good organizational skills and attention to detail are required for all aspects of the job.

The Candidate:
Applications are invited from enthusiastic, motivated, flexible individuals keen to undertake this challenging and interesting post. Candidates must be educated to higher grade level or demonstrate equivalent experience.  We are seeking an individual with a customer focused approach and who is organised and adaptable.

You must also possess excellent communication skills, have the ability to multi task and be able to work under pressure.  An in-depth working knowledge of Microsoft Office, other software packages and excellent key board skills are all essential. Previous relevant healthcare administration experience is advantageous.

The successful candidate will be required to undergo a PVG Scheme/Disclosure Scotland check. Any candidate who have lived/worked overseas for more than 12 months in the preceding 5 years will also be required to provide a criminal record check from the appropriate overseas agency.

Location and Working Pattern:
SNBTS National Centre

Monday to Friday, 28 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits: 
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.

Further information:
For an informal discussion on the post, please contact Lyn Scott, Donor Operations & Resourcing Support Manager on Tel:

Closing date for completed applications is Tuesday 19th November

Further information on NSS is available from: https://www.nss.nhs.scot/ 

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies