Duty Manager

CAPTION: Job details

• Posting date: 19 March 2025
• Hours: Full time
• Closing date: 26 March 2025
• Location: PH33 6SY
• Remote working: On-site only
• Company: Hostelling Scotland
• Job type: Permanent
• Job reference: GNDM07225

Summary

Ref: GNDM07225

Glen Nevis Duty Manager

Glen Nevis Youth Hostel, Glen Nevis, Fort William, PH33 6SY

Permanent, Start Date: TBC

40 hours per week

£Competitive

If you read this ad and feel you have the skills to meet the challenge, we would love to hear from you. This role is not for the faint-hearted; an adventurous spirit is essential.

Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.

Hostelling work is not easy and this is more than a job, you are an Ambassador for Scotland and you can make a difference to every visitor, no matter their age or background.

At Hostelling Scotland we all work hard as our guests experience is our number one priority, however, work is work and time off is time off. This means that you also have the opportunity to rest, relax and enjoy all that surrounds us working and living in Scotland.

As Duty Manager, use your leadership and team building skills to ensure that your team is working together to ensure the quality and service that your guests receive exceeds their expectations and they want to leave your team amazing reviews and tell everyone that will listen what a wonderful time they had staying in your hostel while visiting Scotland.

Day to day you will manage your team under the leadership of the Hostel/Group Manager, to help them be the best that they can be while running a great hostel. Remember, you will adopt a hands on approach and actively take part in the day to day routine, such as reception, housekeeping, bed making, laundry etc. as required, therefore some degree of physical fitness is required.

Income is important and we are keen for you to continue reviewing hostel services, managing bookings and putting forward proposals as to how we can increase revenue in our hostels.

Many of our hostels are not just self-catering we also provide food and drinks in our cafes or restaurants. We therefore require you to have the appropriate food safety and personal licence training, however, don't worry if you don't, we will make sure the successful candidate has all training in place as part of induction.

Here is what we think you need to be a great Duty Manager:

• can provide evidence of working at duty manager level in hospitality or similar environment
• can demonstrate amazing customer service skills
• have experience of managing budgets
• confidence directing contractors
• strong evidence of managing teams
• able to build great relations and be involved with the communities that surround our hostels
• a great sense of humour and happy to work alongside the team when needed
• able to complete and provide evidence of basic Disclosure Scotland clearance
• able to provide evidence of right to work in the UK
• have a UK drivers licence and own vehicle

In return we offer a competitive salary and colleague membership of Hostelling Scotland, so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time off work.

How to apply:

If you would like to join us, please visit our website to learn about how we process job applicants' information and apply through our website.

Closing Date: 26th March 2025

Interview: TBC

Please note: We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

• can demonstrate amazing customer service skills
• have experience of managing budgets
• confidence directing contractors
• strong evidence of managing teams
• able to build great relations and be involved with the communities that surround our hostels
• a great sense of humour and happy to work alongside the team when needed
• able to complete and provide evidence of basic Disclosure Scotland clearance
• able to provide evidence of right to work in the UK
• have a UK drivers licence and own vehicle
  
  Hostelling is open to all. We are a non-profit charity and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland.
Hostelling work is not easy and this is more than a job, you are an Ambassador for Scotland and you can make a difference to every visitor, no matter their age or background. At Hostelling Scotland we all work hard as our guests experience is our number one priority, however, work is work and time off is time off. This means that you also have the opportunity to rest, relax and enjoy all that surrounds us working and living in Scotland. As Duty Manager, use your leadership and team building skills to ensure that your team is working together to ensure the quality and service that your guests receive exceeds their expectations and they want to leave your team amazing reviews and tell everyone that will listen what a wonderful time they had staying in your hostel while visiting Scotland. Day to day you will manage your team under the leadership of the Hostel/Group Manager, to help them be the best that they can be while running a great hostel. Remember, you will adopt a hands on approach and actively take part in the day to day routine, such as reception, housekeeping, bed making, laundry etc. as required, therefore some degree of physical fitness is required. Income is important and we are keen for you to continue reviewing hostel services, managing bookings and putting forward proposals as to how we can increase revenue in our hostels. Many of our hostels are not just self-catering we also provide food and drinks in our cafes or restaurants. We therefore require you to have the appropriate food safety and personal licence training, however, don't worry if you don't, we will make sure the successful candidate has all training in place as part of induction. Here is what we think you need to be a great Duty Manager

In return we offer a competitive salary and colleague membership of Hostelling Scotland, so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time off work.