Duty Officer

Place of Work - Ibrox Community Complex, 80 Hinshelwood Drive, Glasgow, G51 2XP

Key responsibilities of the role:

Coordinate the venues Operational Plan in conjunction with colleagues to ensure the highest levels of customer service.

Ensure all elements of service quality are evident and action taken promptly to address any shortfall in service delivery.

Ensure all areas are clean, safe and secure for all users following the venue’s management systems and procedures.

Coordinate and manage the relevant staffing schedules to support the venues general operations to ensure service delivery levels are maintained to an acceptable standard, including cleaning and housekeeping.

In conjunction with colleagues plan and implement the daily activity programme to ensure the highest level of service delivery

Coordinate access to the various equipment stores to ensure equipment is being handled in an appropriate manner.    

Coordinate and implement the venues Fire evacuation and testing procedures, and in conjunction with the operational plan.

Coordinate accident reporting procedures with a view to ensuring the venue is being managed in a safe and reliable manner.

Coordinate in conjunction with colleagues the relevant work programmes around the maintenance of the venue, including the management of the statutory/industry guideline certification.

Manage and coordinate the Contractor Logbook to ensure contractor access is managed in a safe and effective manner.

Coordinate and implement the various venue routine inspections required to ensure health and safety in the workspace.

Coordinate the processes supporting IAuditor and the venues inspection, reporting and review process to ensure operational effectiveness.

In conjunction with colleagues coordinate all bookings and events in line with recognised processes to ensure the venue offers the best possible experience for all.

Coordinate the venue’s marketing and promotional activity by ensuring current information is being displayed at the venue. 

Provide support for the administrative requirements of the venue’s operations, including responding to telephone, emails and written enquiries. 

Support the Foundation with planning and developing meetings and other activities at the venue.

Provide ad hoc support to the Foundation team and the Foundation’s wider activities, including attending events, if required.

Our Values

Compassionate – We aim to nurture a strong, caring and compassionate team where camaraderie, respect and mutual support is encouraged, and all staff are treated as individuals.

Open – We are honest and clear with each other, and externally on behalf of the Foundation, and welcome positive and respectful communication at all levels.

Inclusive – Everyone is unique and has a positive role to play in the Foundation’s success. Diversity and inclusion is something which we celebrate and champion.

Committed to Excellence – We are committed to excellence in our personal work ethic and in ensuring that our working relationships and professional standards are of the highest quality.

Confident Custodians – We look after the Foundation’s interests and responsibilities to others, including each other at all times.

Our Expectations

Everyone in the Rangers Charity Foundation adds value. Everyone contributes. Everyone has the potential to make the Foundation better.

·  You work for the Rangers Charity Foundation and recognise that you have a responsibility to the Foundation as much as the Foundation has a responsibility to you.

·  You positively commit to the delivery of your job, and the Foundation’s wider objectives, every day and understand that you have a responsibility for your own well-being and development.

·        You have a responsibility to support the well-being and positive development of your colleagues.

·        You have a personal belief in and commitment to the Rangers Charity Foundation’s Strategy, and as such you:

o  Understand the strategy

o  Positively promote and communicate the strategy to and with your colleagues

o  Demonstrate the link between strategy and delivery on a daily basis

o  Embed strategy in our management and performance monitoring

· You understand, believe in and live the values of the Rangers Charity Foundation.

· You know that everyone has an equal part to play in the delivery of the strategy, but different people have different roles and that Rangers Charity Foundation colleagues:

o  Do not encourage or create silos

o  Allow communication to flow in any direction and actively encourage cross pollination – no one needs permission for this

o  Respect colleague roles and differing responsibilities

How to Apply

We would like to encourage people to apply as soon as possible. Shortlisted applicants will be interviewed on a rolling basis and we may close the vacancy early if a suitable candidate is identified.

Please send CV and cover letter outlining why you would be suitable for this role. Applications that do not include a cover letter will not be accepted.