Duty Supervisor - Braemar Youth Hostel

Reporting to our Braemar Manager, you will:

• Provide professional, efficient and effective day-to-day hostel management.
• Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained.
• Enhance guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner.
• Take all reasonable steps to ensure the health and safety and security of the guests, employees, volunteers and visitor at all times.
• Assist the Group Manager and Hostel Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland's charitable aims and objectives.
• With guidance from the Group Manager and Hostel Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel.
• Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives.
• Maintain the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland's relevant Standing Operating Procedures.
In return we offer:
• Membership of Hostelling Scotland - so you too can enjoy the wonderful locations of our hostels and experience the great service that our guests receive when it is your time away from work.
• Employee Assistance Programme
• Pension and holidays
• Uniform is provided
Additional Information:
• A successful candidate is required to provide one satisfactory reference and a recent Basic Disclosure clearance
• You must be able to provide an evidence of your right to work in the UK before starting with us.
  
  Naturally a great communicator who loves to work as part of a team. Someone who can support and respect their colleagues, as some of the teams live in depending on location.