E-commerce Manager

E-commerce Manager

Hours:             37.5 hours (full-time)

Salary:             £24,647 - £26,763 per annum

Holiday:           35 days per annum (including public holidays) 

Sponsorship:   This does not meet sponsorship criteria

Closing date:    Sunday 5 January 2025

Interview date:   Monday 13 January 2025 

Highland Hospice is looking for an E-commerce Manager to manage the smooth and profitable running of Highland Hospice e-commerce activity by overseeing the general management and day-to-day operations of the department, and undertaking general e-commerce duties including sorting and pricing donated stock, valuing stock, listing items on eBay and other sites, packaging and posting sold items, and supporting the volunteer team to do the same. We are looking for a pro-active, enthusiastic, able to multitask and to work on own initiative individual willing to help taking the business to the next level.

A DAY IN THE LIFE OF AN E-commerce Manager

What you'll be doing...

Reporting to the Deputy Commerce Manager Online and Tourism, you can expect your working day to include the following:

• The E-commerce Manager will operate under the supervision of the Deputy Commerce Manager (Tourism and E-commerce), undertaking operations to maximum effectiveness and supporting the volunteer team to achieve income and/or activity targets.
• You will oversee the day-to-day operations of the department.
• You will provide excellent customer service to online customers helping with queries and solving problems.
• You will prepare weekly sales reports
• You will manage departmental supply orders, and address departmental issues including H&S concerns.
• You will work with the Retail Communications Assistant to promote our e-commerce business producing social media posts and videos.
• You will ensure the listing process on eBay including taking pictures of items to list, research items value, write accurate items descriptions, etc. is effective.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of E-commerce Manager you will need the following qualities and skills:

• A people person, that loves exceptional service!
• Takes great pride in what they do.
• Loves working as part of a team.
• A person with experience in online commerce desirable but not essential.
• Proficient in using Microsoft Excel.
• Knowledgeable with numbers.
• Capable of making decisions.
• Enthusiastic.
• Able to work under pressure and multitask.

WHAT WE OFFER

At Highland Hospice we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, innovation, and individuality is one of the reasons we are a first-choice health employer in the Highlands! We are passionate about our services and always on the lookout for new talent to join us on our journey.

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Access to The Blue light discount scheme giving access to fifteen thousand discounts across well-known retailers and local businesses across a large span of categories
• Free access to our employee assistance program that provides you with counselling services, financial advice, mental health support and more to help overcome any personal or workplace challenges.
• Generous holiday entitlement with a buy more or sell some option
• Flexible working arrangements
• Pension with additional matching employer contributions and Death in Service Benefit
• Continuation of SPPA pension contributions and annual leave reckonable service for employees coming to the Hospice within 12 months of leaving the NHS
• Discounted meals in our cafe prepared freshly every morning
• Free access to Inverness Tennis Court Gym Facilities

Plus access to many more schemes and enhanced benefits.

This post is not subject to a Disclosure/PVG check. 

A full UK driving licence and access to a car is desirable.

Informal enquiries can be made to Kepa Aristizabal , Deputy Commerce Manager (Tourism and Online), on or k.aristizabal@highlandhospice.org.uk

EQUAL OPPORTUNITIES

Highland Hospice is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships. We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process you require reasonable adjustments, please contact Recruitment@highlandhospice.org.uk

Full job description and Highland Hospice application forms are available at https://highlandhospice.org/who-we-are/current-vacancies