EMEA Quality Lead

Wood is currently looking for a Quality Lead to join the UK Operated Assets team within Operations EMEA in Aberdeen, Scotland. Supports the development, application and improvement of quality principles, systems and arrangements across Operations EMEA. Focused on improving delivery efficiency, customer satisfaction and reducing potential risks and rework whilst complying with Quality policy, standards and delivering agreed objectives. Ensures compliance with the Wood Business Management System and compliance through a structured assurance program. Supporting measures that ensure predictable delivery and continuous improvement using performance data to make factually based decisions. Engaging and presenting program/project leaders with information and data to enable preventive interventions.,

• Supporting the management of all aspects of Quality across the breadth of Operations EMEA and its service lines / contracts.
• Identification and regular engagement with key stakeholders to promote quality management and gathering feedback on performance.
• Support the effective planning and allocation of resources (including people and budgets) enabling delivery of agreed objectives and deliverables.
• Implementing and improving the Wood Business Management System (BMS) across Operations EMEA ensuring that its application is effective and that compliance with the system is routinely monitored, assessed and improved as necessary. Facilitate external BMS certification as appropriate.
• Ensuring consistent and effective implementation of Quality supporting systems across Operations EMEA (e.g., NCR, lessons learned and customer satisfaction systems).
• Supporting tenders and proposal activities for Operations EMEA
• Planning and execution of risk-based assurance plans including the escalation of significant findings to business leadership.
• Monitoring and analysis of delivery performance data, regularly reporting themes and trends to senior leaders and undertaking intervention as required.
• Gathering and acting upon customer feedback ensuring action is taken to maintain and improve customer satisfaction.
• Facilitating continuous improvement activity across Operations EMEA in support of key business stakeholders
  
  Degree/diploma or local equivalent in Quality management, project management or related discipline. (desirable)
• Lead Auditor qualification by recognised industry body. (desirable)
• Membership of CQI/ASQ Quality organizations, Project Management Institute or equivalent. (desirable)
• Formal training in recognised root cause analysis techniques. (essential)
Knowledge, skills and experience:
• Relevant experience. (preferably in associated industry)
• Comprehensive understanding of relevant industry standards.
• Proficient in the analysis of processes and data.
• Proficient in Microsoft Office.
• High Level of communication & presentation skills
• Proficient in the use of continuous improvement tools and techniques.
Personal attributes:
• Leads by example.
• Excellent planner and organiser.
• Analytical, problem solver and systematic thinker.
• Excellent inter-personal skills and team player.
• Empowers others to make decisions within established parameters.
  
  Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com