Engineering FM Shared Services (ESS) Manager

We have a position for a Engineering FM Shared Services (ESS) Manager to join our Team.

Reporting into the Head of Property and Facilities Management, this role will lead the Engineering / Facilities Management Shared Services team and ensure services are delivered effectively and efficiently.

The Engineering and FM team will cover all areas of the business including Energy Services, Roadside Services, Lubricants and Renewables.

Within Certas we are passionate about delivering outstanding results and fostering a culture of collaboration, respect and continuous improvement., Full responsibility for all fault desk activities.

• Control and management of database system.


• First line point of contact for all faults (c 9000 pa).


• Classification of fault priority.


• Escalation of issue(s).


• Out of business hours working.


• Fault and Accrual Reporting.


• Participation in internal and external audit processes.


• Oversee day to day administrative functions.


• Creating and issuing tender packs and collating returned tender from preferred suppliers.
  
  We are seeking a highly organized and proactive individual to establish and lead Engineering / FM helpdesk and general office services.


The ideal candidate will possess exceptional communication skills and have experience in managing contractors, workflows, programs and budgets to ensure safe and continuous operations.

You will be programming and prioritizing multi-disciplinary activities for R&M (Repairs and Maintenance) and PPM (Planned Preventative Maintenance) programs across UK wide network, whilst updating systems, managing payment processes and associated reporting., The Ideal candidate for this role will be degree educated, however, other candidates with relevant experience of multi-site fault and maintenance environments will be considered.

• Experience of managing shared services, contractors, workflows, programs and budgets to ensure safe and continuous operations in high hazard environment


• Documented experience of managing multi- disciplinary contracts and services across multiple regions / sites


Understanding of best practice administration for R&M and PPM programs.

• Expert use of general office software packages (Microsoft Office Applications, CODAS).


• Strong technical skill to manage quality of data entry and retrieval.


• Decision-making, ability to make well informed decisions about site faults (depots and forecourts), priorities and procedures.


• Conflict resolution, if and when any forms of conflict arise find innovative solutions to ensure conflict is resolved appropriately.


• Multitasking, having the ability to manage several tasks at any one time.


• Detail-orientated, have a keen eye for accurate and correct detail.


• Change management, have the ability for continuous, meaningful, and successful change within a fast-paced multi-site environment.


• Taking inventories for a range of activities.


• Have the ability to learn on the job and adapt to changes.


• Friendly and professional demeanor with a positive mindset.


• Excellent verbal and written communications skills.
  
  Certas Energy is the leading independent distributor of fuels and lubricants in the UK. With a national network of over 130 depots, over 900 tankers, more than 800 retail forecourts, fuel cards usable at over 2,000 sites, it is our 2,300 colleagues who keep our business moving each day.


Our team is an essential part of the robust infrastructure that consistently and dependably delivers billions of litres of high-quality fuel and associated services to homes and businesses all over the UK each year.

We're proud of our range of innovative fuel supply and management services and are committed to provide industry leading solutions in liquid fuels, as the worlds energy mix evolves towards a zero emissions future.

From the option to offset carbon emissions with each fuel order, to providing cleaner burning fuels that lower harmful emission of PM and NOx, Certas Energy strive to make our energy expertise count for all of our customers.

We have a strong culture of safety and compliance principles, driven by our dedicated Safety F1rst and Doing the Right Thing Initiatives.

This, teamed with our many programmes of learning, development and talent nurture, means that we can support our colleagues to grow and thrive within a fast paced working environment.

This is fundamental to good business performance, and integral to our long-term business success.

The successful candidate will be offered the position on Certas Energy terms and conditions of employment.

Certas Energy Ltd is an Equal Opportunities Employer


• Competitive Salary


• Annual Bonus


• Company Pension


• Buy and sell holiday scheme


• Professional and personal development opportunities


• Brand discounts through Certas group scheme