Engineering Manager (Trust & Transparency)

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way but theres still an exciting journey ahead. Join us at the heart of trust.We are seeking Engineering Managers who have experience building great products and applications at scale, using the right technologies while focusing on delivering value for our users. We are looking for someone with at least a few years of experience developing software engineers and who knows how to grow them and make teams effective.
Trust and Transparency team:
The Trust and Transparency teams are focus on upholding the core values of Trustpilot by building and maintaining user Trust. Across the three Trust teams we leverage AI and Machine Learning, process high volume data to combat fake reviews, promote trustworthy content, streamline and automate processes providing a consistent and credible user experience, and ensure all parties involved with Trustpilot are operating fairly in accordance with our terms of use. In our rapidly evolving workplace, the contributions of each team engineer are vital in maintaining and enhancing the service and experience that Trustpilot is recognised for.
At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to bring your A-game every day. All voices are integral as we collectively brainstorm transformative concepts to advance Trustpilot's progress. Join our team and shape the way we work. Are you up for the challenge?

What youll be doing:

Own the delivery of major initiatives and balance delivery with sustainable engineering practices
Define and prioritize deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
Manage and mitigate high-risk elements of initiatives, effectively communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
Ensure teams have the appropriately high technical competence and aim for quality
Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
Collaborate with the engineering leadership to engage, develop and retain talent
Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching
Build a positive and consistent work environment based on transparency, accountability, and trust

Several years of Engineering Management experience on top of a solid technical background
Experience with cloud services, such as AWS, or Google Cloud
Solid background in API technologies and usage
Comprehensive knowledge of Agile Methodology
Experience with high volume, scalable systems
Experience developing and deploying Front-End (Web & Mobile) changes
Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
A desire to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way
You enjoy cloud and SaaS platforms and enjoy leveraging the services it provides

Some relevant technologies and services we use:

Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
Languages: Typescript, Node.js, C#
Frontend: React, Next.js, CSS Modules, SASS, Styled Components
Database: DynamoDB, PostgreSQL, MongoDB, BigQuery

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. Were excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you dont feel you don't meet all the requirements, we'd still really like to hear from you!We offer flexibility and are offering these roles to work hybrid with a mixture of office and remote working, or if you are looking to be fully remote we are open to discussing this too! (As long as you are based in the UK or Denmark)About us
Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial we help consumers make the right choices and businesses to build trust, grow and improve.
Today, we have more than 300 million reviews and 57 million monthly active users across the globe, with 117 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 900 employees and were headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.
Were driven by connection. Its at the heart of what we do. Our culture keeps things fresh its built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, were proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose to help people and businesses help each other is a tall order, but we keep it real. Were a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you we give you the autonomy to shape a career you can be proud of. If youre ready to grow, lets go.
Join us at the heart of trust.

Find more on: https://stackshare.io/trustpilot
What's in it for you?

A range of flexible working options to dedicate time to what matters to you
Competitive compensation package + bonus
25 days holiday per year, increasing to 28 days after 2 years of employment
Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist
Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance PlanFull access to Headspace, a popular mindfulness app to promote positive mental health
Paid parental leave
Season ticket loan and a cycle-to-work scheme
Central office location complete with all the snacks and refreshments you can ask for
Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.