This is an on-property role where you will be based in our hotel office space located at Apex Waterloo, Apex Grassmarket and head office on a rotation basis properties within our Events and Groups team we work to a rota, with core hours covering the office hours between 8:30am - 6pm. You will have excellent communication skills are essential for this role as you will be required to work closely with many stakeholders. These will include clients, the wider Sales Division including your Events & Groups team members, based throughout the portfolio, as well as all Operational Teams to ensure the effective planning of each booking. Flexibility is required in response to changing client requests and the fast paced nature of the role Main Responsibilities:

• Effectively promote all the hotel's facilities to the Conference, Event and Group rooms market to achieve the maximum sales revenue and client satisfaction for each event.
• Ensure that each enquiry and booking is handled efficiently from enquiry stage through to arrival, departure, billing and follow up.
• To maintain an accurate status of all enquiries and bookings and to ensure that the highest standard of administration is carried out for every group enquiry and booking.
• Enter all details into Infor SCS, reporting on all activity conducted with each enquiry and booking
• To be responsible for issuing contracts and paperwork, in line with Apex procedures
  
  We love to welcome people with different experiences and from different places into our Apex family. We want to ensure you get the best experience from the role you begin your journey with us in. To excel within this role, you will have:
• Previous Event and/or Group rooms related experience is highly desirable
• Can demonstrate good organisational skills and attention to detail
• Excellent interpersonal and communication skills
• This role is very customer focused and requires excellent customer service at all times.
• You will have great multi tasking skills with the ability to prioritise workloads
  
  You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you'll also receive ……
• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Critical Illness & Life Assurance cover