Events Manager - Maternity CoverHead Office

As Experiences Manager you will be responsible for the day to day supervision of the Experiences team, responsible for effectively promoting all services and event experiences to achieve maximum sales revenue and client satisfaction for each experience, ensuring the achievement of all team revenue targets, budgets and KPIs. Responsibilities will include:

• To work with Events & Groups Support Manger (EGSM) and Partnership Manager to complete annual Experience budget for the group
• Integral in the creation of annual rolling experience calendar and curation of Experience calendar with support from key stakeholders and Apex Experience team members.
• Work closely with Key Stakeholders to agree, create & facilitate all experiences across 4 key areas - Core F&B; Collaborative Partnership; Shared Party; Inhouse Experiences.
• To propose annual Experiences budget expenses to EGSM in timely manner (e.g. platform annual costs).
• To ensure required forecast reporting is produced on a weekly and monthly basis..
• To raise ideas to EGSM on both innovation and change to ensure smooth running of department.
• Represent Experiences at any regular or ad hoc meetings, as requested by EGSM.
• Ad hoc reporting as required by hotel General Manager(s) and EGSM.
• To manage the experience team to ensure they are focused and provided with clear direction in order to achieve set budgets & KPIs.
• To monitor team members performance on a daily basis, to support, and to liaise with EGSM on best course of action where improvements are necessary.
• To lead induction and training for all new starters within Experiences Department..
• To acquire regular customer feedback and use this where suitable to make improvements.
• To work alongside the marketing team to update experience calendar and collateral.
  
  Communication skills are essential for this role as you will be required to work closely with the Hotel operational teams as well as discussing each event with the client. To ensure the success of every event you will have a passion for delivering excellent customer service and be extremely organised. Absolute attention to detail, the ability to multi task and flexibility are required in response to changing client requests and the fast paced nature of the role. Ideally you will have experience in marketing and curating events in businesses like hotels, social venues, restaurants and clubs.
You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.
• Strong leadership skills & highly motivated
• Creative and
• Track record of working to high standard/attention to detail
• Previous experience of working in a fast paced environment
• Excellent customer service and communication skills
• Absolute attention to detail and flexibility are required in response to changing client requests
• Excellent sales techniques in order to maximise sales revenue
• Friendly and approachable attitude
• Can demonstrate good organisational skills
• Can demonstrate a clear understanding of the need for confidentiality
• Excellent interpersonal and communication skills
• Comfortable with dealing with people from all walks of life
• Polite with diplomatic skills
• Diligent with a pro-active approach
  
  You will receive a warm welcome into the Apex family on joining us as a Experience Events Manager. We genuinely care about our guests and each other and we show this through our family values of Trust, Passion, Friendliness and Teamwork. It is these values that support you to be yourself here at Apex Hotels. By bringing your own personality, passion, and ideas to the role, you will add a new dynamic to our innovative and supportive Experience and Events Team. We believe it is our personality, style and friendliness that makes Apex Hotels.
Apex Experiences is a division of our well-established Sales & Events Team, focused on the curation and delivery of exciting and innovative client experiences, to both our existing hotel guests and new client and local markets. Utilising and transforming our versatile event & public spaces across our portfolio of hotels; forging exciting and long-term partnerships with leading and bespoke third-party service providers, across the following areas of our business: Core F&B Retail Experiences - Seasonal "Retail" experiences and promotions held across all cities; primarily hosted in our restaurants, bars and outdoor spaces Collaborative Partnership Experiences - Regular experiences held weekly, bi-weekly, monthly or quarterly, within Apex properties with external supplier / experience provider or internal Apex talent Shared Party Experiences - entertainment led, predominantly held in private event spaces Inhouse Experience Package - Activities and experiences to service Apex Hotel residents across all cities You will embrace every opportunity to create extra special moments for our guests and provide a personal experience our guests will want to share.

You will work with great people, enjoy your time at work, develop new friendships, networks, and skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:
• 30 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
Following your first successful 3 months, you'll also receive ……
• Access to our discounts and wellbeing platform "Treat Yourself Here", unlocking savings and experiences for you and your family.
• Involvement in our employee of the quarter and annual recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Critical Illness & Life Assurance cover, Head Office - Edinburgh Apex House, 1 Mid New Cultins, Edinburgh, Edinburgh, EH11 4DH