eVisa Client Adviser - Homebased

Part of the eVisa team, the Client Adviser is a new and exciting role at Migrant Help. You will provide practical support to vulnerable citizens through information giving, advice and provision of technology and assistance to help make their transition to the eVisa scheme. You will be providing advice, guidance and assistance to complete and support applications to create a UK Visas and Immigration (UKVI) account and access your eVisa. You will contribute to the overall success of the organisation in accordance with Migrant Help's aims and objectives, by providing high quality service to clients.,

• Provide advice for applicants wishing to set up a UKVI account. This may be face to face, via phone or video conferencing.
• Raise awareness of the requirement to apply for a UKVI account through social media, communications and engaging with migrant communities.
• Provide advice, information and support to vulnerable clients, within the specification of the Grant
agreement with the Home Office in a variety of outreach and engagement settings.
• Provide a support service to clients to complete UKVI account applications online and ensure that all applicants are aware of eligibility criteria.
• Provide outreach for vulnerable clients and those with additional support needs, at designated locations, throughout a specific region.
• Ensure Migrant Help's Safeguarding policy and procedure is implemented where necessary.
• Deliver community engagement activities to a high standard and ensure that applicants fully understand the information provided.
• Work with host organisations to a high professional standard ensuring excellent communications and productive partnership working.
• Ensure accurate records are kept on the eVisa database.
• Provide statistical information on the number of clients and nature of cases and provide regular reports to the team.
• Monitor service provision to ensure that it reaches the widest possible client group.
  
  If you are an excellent communicator, have skills in liaison and negotiation with other agencies on behalf of clients and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!, Experience of providing advice and information within an organisation and working with people in sensitive and emotionally demanding situations
• Experience of working with vulnerable clients
• Community engagement and presentation skills with the ability to communicate to groups
• Ability to work empathically with people facing transition and uncertainty
• Ability to explain complicated information to clients including the use of an interpreter, Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment
  
  Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
  
  Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.