Examinations Operations Officer

The purpose of this role is to deliver efficient, effective operational co-ordination and delivery of Exams (planning, scheduling, logistics test day or post-test services) at the right cost and customer experience and to support continuous improvement in the efficiency/cost effectiveness/ quality of service delivery/ systems within the Exams unit. The role will adhere to agreed corporate risk management, processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to always protect the interests of the British Council and its customers.

Main opportunities / challenges for this role

• Play part in delivery of various exams for UK qualifications that need to be both customer-friendly and compliant


• Learn about and improve the delivery of examinations, Test Day staff coordination and deployment


• Coordinate the deployment of the right mix and profile of Examiners and Venue Staff for efficient Test Day delivery using relevant systems


• Coordinate the Test Day Staff work reconciliation and payment of venue staff and examiners


• Participate in the recruitment and management of Examiners and Venue Staff


Exams delivery

• Coordinate and monitor the exams calendar and registration for all products, efficient session planning and timetabling and distribution of relevant documents to candidates and other stakeholders


• Resource and book appropriate Test Day venues using relevant systems


• Coordinate the safe storing and handling of confidential materials in accordance with compliance standards during the multiple exchanges in country. This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR) as well as final preparations of the Exam delivery before and during Test Day


• Oversee Test Day activities including preparation (stationery, uniforms, banners, IT equipment)


• Ensure timely scanning and submitting of exam papers to meet requirements for marking, processing tests results and other related post-test day activities


Business support

• Co-ordinate and escalate where required, risks or issue resolution, including co-ordination of customer communication directly or through customer services


• Coordinate service delivered to B2B Customers with their registration entries, operations, system and technical issues and report issues and resolutions to the Business Development and Account Relationship functions in country


Line management and leadership

• Manage the performance of a small team, to ensure high quality service delivery is always maintained


Other requirements

• Tasks and coordinates others (e.g. third-party suppliers, external partners and internal colleagues) to complete activities in accordance with agreed service delivery/ contractual/ project milestones or requirements (e.g. cost schedules, time deadlines etc.).


• Support the planning process for contingencies


• Manage remote relationships within country to ensure counterparts understand requirements and execute to plan on Test Day


Test Day Support

Where appropriate this role will be part of a team carrying out Duty Officer duties on a rotational basis supporting test day delivery. The test day roster will include some early morning and weekend cover


• Experience working in an operations environment managing confidential materials


• Working in a challenging environment operating against very tight deadlines


• Experience working in a compliant and regulated environment


• Has the ability to build relationships with external stakeholders (i.e. exam boards)
  
  We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.


We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people., The English and Examinations Strategic Business Unit (E&E) is one of three strategic business units in the British Council (the others being Arts and Education & Society) all of which have the remit to build trust for the people of the UK by building relationships through aspects of our language and culture. E&E achieves this by enabling people across the world to access the life-changing education and work opportunities that are created by learning English or gaining valuable UK qualifications. Promoting the English language also provides a medium for communication, helping break down barriers of misunderstanding or mistrust between cultures., The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.


• Join a dynamic team that is passionate about helping thousands of people to achieve their ambitions in work, study or life, through various English exams and UK qualifications.


• 32 days annual leave, in addition to public holidays


• 3 days volunteering leave


• Career average defined benefit pension scheme


• An unrivalled opportunity for you to get to use all the experience you've built up working in and / or leading global organisations to support us in building trust across the world