Experience Research Vice President

Join us to pioneer user experience insights, shaping products that resonate with customers and end users. Foster a culture of continuous learning as you mentor and coach junior researchers and designers and bring your thought leadership and expertise to the team.,

• Design and execute comprehensive research studies to identify customer needs, preferences, and behaviors to foster product improvements and innovation


• Analyze and interpret data using advanced quantitative and qualitative methods and translate insights into actionable recommendations for enhancing user experience


• Facilitate surveys and interviews with users to gather information on user needs and desires and create user testing scenarios to further refine the product or feature based on findings


• Mentor and guide junior researchers and designers and foster a culture of continuous learning and knowledge sharing within the user experience design team


• Monitor industry trends and advancements in user experience research methodologies and incorporate innovative techniques to maintain a competitive edge in the market
  
  Advanced applied experience or equivalent expertise in generative and evaluative user experience research, with a strong focus on both quantitative and qualitative research methods


• Proven ability to conduct various research techniques, such as ethnography, surveys, interviews, and advanced data analysis, to derive actionable insights for user experience design


• Demonstrated knowledge of advanced qualitative methods, with evidence of implementing findings that improved product or feature design


• Demonstrated experience in collaborating with cross-functional teams, including UX designers, product managers, and developers, to propel customer-centric decision-making and inform product prioritization


• Experience in designing high-quality research studies with an iterative mindset, with an ability to adapt study parameters to accommodate changing product design needs


Preferred qualifications, capabilities, and skills

• Experience in Service/Journey design