Experienced Property Manager

Working closely with the management team covering 3 main areas including: Managing Safety Certificates, Completion and Maintenance, Managing and Liaising with Landlords and Tenants.

Start Date: Subject to finding the right candidate.

Responsibilities will include (but not be limited to):

·         Management of existing properties under management on behalf of the owner, including arrangement of maintenance and works including service agreements, re-letting, routine property visits, HMO renewals and ensuring the landlord and the property complies with all legal requirements in relation to the let from start to finish.

·         Adding new properties under management including liaison with new landlords regarding property appraisals, legal documents, keys, advertising properties and arranging required maintenance works at the initial stages.

·         Reviewing property applications with the Lettings and Applications teams and reporting to the landlord.

·         Working in compliance with property regulations – e.g., aware of HMO requirements, Health & Safety processes.

·         Managing and prioritising daily, weekly monthly tasks within timescales.  

·         Keeping accurate and up to date records on company SAM database relating to all properties.

·         Providing support to tenants throughout their rental period from application, tenancy agreement (PRT) and deposit process, through to check in, inventory process, rental period and check out of tenancy.

·         Managing rental statements and accounts.

·         Carrying out annual rent reviews for properties under management.

·         Support the Property Management team – learning, sharing experience, provision of cover during holidays.

·         Short let management of available properties, only where applicable to limit vacant periods for our landlords, whilst looking to secure future long-term lets.

·         Conducting property viewings and routine property visits as required – from booking initial viewings, attending properties, and liaising with the property viewing team.

·         Ensuring advertisement of properties are managed correctly – e.g., photography, advertising media, accuracy.

·         Resolving any disputes and complaints within portfolio, when applicable.

·         On Call Rota – rotated on an out of office on call rota with the team – 1 day in circa every 10 days and 1 weekend in circa 10 weeks (subject to change depending on personnel available). 

·         Additional Ad-hoc roles as required in the office and to assist the team.

·         Attending training meetings and courses for CPD and to keep up to date with property legislation and regulation to keep landlords and tenants safe.

Personal Attributes:

·        Client focused, professional with the requisite skills to establish and maintain relationships.

·        A self-motivated person who can work on their own initiative or in a team whilst achieving stretching targets.

·        Ability to work calmly and efficiently in a pressurised environment.

·        Excellent organisation skills and ability to manage challenging demands.

·        Ability to make decisions, solve problems and manage people and tasks.

·        An honest individual with high levels of personal integrity.

·        A great team player who is willing to show flexibility and adaptability where required.

·        Excellent communication and interpersonal skills.

·        Ability to apply the strictest attention to detail and accuracy.

·        A coachable individual who strives for continuous improvement and development.

Experience and Qualifications:

·        Good level of education and qualifications and/or equivalent experience in a property management role.

·        ARLA Level 6 qualification, or equivalent (LETWELL/SafeAgent) desirable or expected to be obtained within 6-12 months of being appointed for the role. 

·        Excellent PC skills, MS Excel, Word, PowerPoint.

·        Full driving licence essential (max of 3 penalty points preferred).

Key performance Indicators & Outcomes of the Role

The 3 core values are keeping everyone Safe and Happy while keeping our company Sustainable.

Working hours & Environment

·        Full time hours of 08:00hrs – 17:00hrs, 08:30hrs – 17:30hrs or 09:00hrs – 18:00hrs, Monday to Friday (including 1 hour’s unpaid breaks). 

·        This position will be based from our Edinburgh central office on Nicolson Street however the role may require ad-hoc travel to other locations.

·        Flexibility with regards to hours of work will be required to suit the needs of the business and the team.

·        Option to work from home 1 day a week where appropriate, after initial training period on a Tuesday or Thursday. 

·        The role also requires 1 Saturday a month, on a rota basis - generally from 8.30am to 1.30pm. Pay for these days is included in annual salary and Saturdays can be swapped to suit. Please note that there is an option to opt-out of Saturdays after an initial 6-month period. 

Benefits:

·       Starting salary from £30,000 to £33,000 (depending on experience and aptitude) paid in arrears on the 2nd last working day of the month and would look to review salary, subject to performance, after 6-12 months. Reviews are conducted annually thereafter with any changes to take effect from the following 1st January.

·       Starting salary is subject to the candidate having completed the ARLA Level 6 qualification, or equivalent (LETWELL/SafeAgent). Annual membership renewals covered by company.

·       Pension Scheme after 3 months (contributions matched by the company up to 5%).

·       Company Health Insurance after 6 months up to 5% of salary.

·       Opportunity to participate in Profit Share Scheme after 12 months.

·       28 days paid holiday including all bank holidays, plus 24 hours (3 days) of additional personal wellbeing time per year.   

Company Continued Professional Personal Development Days (CPD):

·       The company will take the opportunity to close for up to 2-4 Saturdays per year and bring in speakers for continued professional and personal development to help develop our team. The cost of any external training will be covered by the company.   We are currently reviewing the company training requirements, therefore in 2024, training sessions on a Saturday will change, and instead be held as shorter training sessions on a weekday/evening.

·       ARLA level training will be provided with the opportunity to obtain the ARLA Level 6 Qualification along with annual membership renewals, funded by the company.

·       Additional company sponsored training courses are available and team members are encouraged to take ownership of their personal and professional development by seeking opportunities to learn.

·       Career progression opportunities, and opportunities to move to different departments within the company are available from 6-12 months. 

·       Regular 1-1 meetings and reviews with line manager to discuss personal development, performance, and progression. 

·       Wellbeing check-ins.

Company Events and Socials:

·       At SouthSide we believe in building good relationships within the team and hold company social events and team activities by department and companywide.

·       We also hold annual 5-year and 10-year club events for team members that have been with the company for 5 years or more. 

·       A bottle of prosecco to celebrate your birthday!

·       Friday drinks.