Field Application Scientist

As a Field Application Scientist, you will be engaging with customers daily and delivering instrument and applications trainings at customer sites, while providing experimental design, data analysis, logistical, and troubleshooting support across your region. You will be a key contact, in conjunction with in-house Technical Support, for responding to issues and maintaining relationships with customers. The primary goals of this position are to ensure rapid adoption and maximum customer success with 10x Genomics products.
What you will be doing:
Communicate:

Acting as a key point of contact between the customer and company
Keep customers informed and trained on advancements in 10x technology and software
Coordinate and perform customer site trainings and demonstrations
Identify, document, and communicate customer issues, complaints or concerns to management
Maintain accurate records of customer-facing activities and customer complaints/inquiries within the customer relationship management (CRM) systems

Connect:

Scientifically partner with customers as they develop their research utilizing 10x technologies
Create and maintain positive working relationships with customers
Collaborate in scientific discussions with customers, cultivating long term relationships
Gather and deliver strategic and competitive customer feedback
Work closely with the sales team within the territory to assist with pre-sales discussions and customer events, work strategically within the territory plan, and communicate any potential opportunities as appropriate.

Support:

Troubleshoot issues related to user's technical skills, biochemistry/assay design, experimental design, software and instruments
Interpret customer needs and identify the proper issue escalation pathway within 10x
Support field sales team at trade shows, seminars and technical symposiums (including presentations and networking with thought leaders)
Handle potentially stressful situations calmly and adroitly

MS with extensive experience in molecular biology, biochemistry, genomics or genetics
Demonstrable knowledge and experience with NGS workflows and data analysis software and/or spatial biology
Clear vision of and commitment to providing outstanding customer service
Excellent organizational, analytical, and systematic troubleshooting skills
Strong written and verbal communication skills
Outstanding presentation and training skills
Ability to maintain records for customer sites and provide high level feedback to management
Willingness to travel up to 70%, Ph.D. in Biochemistry, Molecular Biology, or Genetics
Previous customer facing experience
Hands-on proficiency with common molecular biology bench techniques and/or histology techniques
Broad knowledge of genomics
Single-cell or spatial biology laboratory experience
Ability to work independently and as part of a team towards corporate goals

About 10x Genomics
At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better
technologies, better treatments, and a better future. Find out how you can make a 10x difference.
Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.
10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.