File Support Supervisor

It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe. The File Support Supervisor will be part of the File Support Team and will be accountable for the delivery of a specialist file build service that provide quality, first-line help to support the delivery of operational and local policing. In this role you will supervise the File Support Assistants, ensuring that files are built according to the current Director General (DG) standards and that they deliver high quality evidential files to the Crown Prosecution Service. You will also provide guidance, feedback and direction to the OIC and their supervisor, recognising good practice or development and assess the timescales for all files, allocate to staff taking account of their experience / workload and monitor timeliness so that the best results can be obtained from limited resources. The role expects you to maintain pro-active management of staff to minimise abstractions, identify welfare needs, carry out Focus reviews and appraisals within force guidelines, identify training needs and to provide mentoring for new staff, thereby ensuring the best use of resources. As a File Support Supervisor your duties will also include:

• To collate and disseminate management information on unit performance. Identify and disseminate good practice in relation to file build and disclosure management.
• Partnership working and representing the File Support Team in meetings and interactions with internal departments, and external partner agencies.
• To be a point of contact for offering advice regards Case File and disclosure management across the Force.
  
  We are seeking individuals with the following skills, knowledge and/or experience:
• Previous police experience
• Working knowledge of Niche CSM
• Educated to GCSE level Maths and English or equivalent level experience
• Good working knowledge of Criminal Justice and experience at supervisory level, specifically in relation to case file to current DG (Director General) standards and disclosure management.
• Proven ability to effectively performance manage staff and to deliver feedback and motivate/direct staff.
• Excellent organisational skills with the ability to continually prioritise workloads, work to strict timescales and prioritise critical decisions.
• Proven ability to accurately review and assess information from a variety of sources in a timely manner.
• Problem solving - Ability to problem solve in a fast-paced environment, connecting the links to other business areas / issues. Ability to diagnose the cause, propose options for resolution and proactively deliver the solution themselves or through others.
• Communication - confident communicator with an ability to engage quickly and build effective working relationships with a diverse range of stakeholders. Ability to competently contract, influence and articulate options to all levels.
• Proven customer service experience.
• Proven experience of working in a security conscious environment with confidential material alongside an understanding of handling sensitive material.
• Proven ability to appropriately manage sensitive and confidential information.
• Good IT literacy - ability to do basic analysis of trends in data reporting to be able to produce clear summaries, and present accurate data, requiring a keen eye for detail.
• Accurate typing skills and attention to detail
• Sound understanding of the Police Service and the context in which it operates.
  
  The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.
Chief Constables' Message We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe. We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application. Chief Constable Tim De Meyer & Chief Constable Jo Shiner, We take pride in looking after our people and offer a variety of benefits;
• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme, Following submission of your application you will receive a confirmation email with a copy of your application attached. Occasionally emails from this address can fall into spam/junk folders so please ensure this is checked regularly. You may wish to consider adding noreply@surreysussexpolice.as.recruitmail.com to your address/contact list to ensure you receive all communications.
This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process. Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;
• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment