Final Balance Support

We are seeking a dedicated Final Payment & Asset Management Support professional to join a reputable financial services company on a permanent basis. In this key role, you will support customers in arrears by implementing effective collection strategies and managing asset-related queries, with a strong focus on achieving positive and sustainable outcomes for both customers and the company.

Key Responsibilities:

• Conduct a range of collection activities in strict accordance with company policies, ensuring compliance and consistency.
• Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good relationships.
• Handle both inbound and outbound collection calls, ensuring all customer interactions are accurately documented.
• Oversee the management and tracking of assets related to customer accounts, including repossession and disposal if necessary, to maximize recovery while supporting customers through the process.
• Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed.
• Consistently maintain high performance levels as expected by the company, adhering to internal procedures and regulatory requirements.

Essential Experience:

• Proven experience in a collections environment with a demonstrated ability to manage customer calls effectively.
• Solid understanding of the financial services industry, including asset management principles and relevant regulations.
• Ideally, previous experience in a claims or collections role with a track record of managing arrears and asset cases.

Operating Hours:

• Monday to Friday: 08:00 – 20:00
• Weekends: 09:00 – 18:00

Shifts are allocated on a rotational basis to ensure full service coverage. Flexibility is essential, with hybrid working options available upon successful completion of training.