Final Payment Support Advisor

We are seeking a dedicated Debt Recovery Handler to join a reputable financial services company on a permanent basis. In this crucial role, you will play a key part in supporting customers who are in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.

Key Responsibilities:

• Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency across all actions.
• Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.
• Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.
• Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed appropriately.
• Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.

Essential Experience:

• Proven experience in a collections environment with a demonstrated ability to manage and control customer calls effectively.
• A sound understanding of the financial services industry and the relevant regulations.
• Ideally, previous experience in a claims or collections role, with a track record of successfully managing arrears cases.

Operating Hours:

• Monday to Friday: 08:00 – 20:00
• Weekends: 09:00 – 18:00
• Shifts are allocated on a rotational basis to ensure full service coverage during operating hours. Flexibility is essential, and hybrid working options will be available upon successful completion of training.