Fleet Co-Ordinator - East Midlands

Our work matters to millions. It'll matter to you too. Join our Asset & Technology Solutions team as a Fleet Co-ordinator on the and you'll be a big part of fascinating, complex, varied and meaningful work. This role will be required to work cross functionally across the Hub Operations teams, delivering aspects of Operational Fleet support.What you'll be doing As a Fleet Co-ordinator, you will have the following responsibilities:

• Efficient sourcing of external short-term hire vehicles typically generated by gaps in the core fleet availability resulting from (but not limited to) breakdowns, extended downtime and short duration additional requirements
• Accurately capture and monitor through to resolution HGV Helpdesk incidents, working closely with the wider operations team to minimise downtime and maximise customer satisfaction
• Develop relationships with the customer and provide them with regular reporting relevant to the Service Desk function
• Provide prompt resolution to any disputes raised by the customer, liaising with all relevant parties to reach an agreed outcome, ensuring on-going records are amended to reduce the risk of repeat
• Ensure that records are maintained in compliance with the processes outlined within the Balfour Beatty Business Management System
• Support the Fleet Hub Manager with supply chain management, including attendance at planned Operational review meetings.
  
  You will have the following:
• Strong communication, interpersonal and customer relationship skills
• Capable of prioritising your workload, ensuring you deliver what is required within the given timescales
• You will demonstrate a tenacious approach to problem solving, investigating all appropriate venues until such time that a resolution is reached.
  
  What makes Balfour Beatty a great place to work? Is it the limitless career opportunities, our inclusive culture, the scale and complexity of our projects or working alongside the industry's finest experts? Hear from our colleagues across the UK, US and Hong Kong on why you should shape a career at Balfour Beatty. Visit our website to find out more and explore our exciting career opportunities: www.balfourbeattycareers.com #ShapeEverything, Asset & Technology Solutions provides innovative, safe and sustainable solutions to the Balfour Beatty projects across the UK. Our wide range of equipment and services includes HGV's, tower and crawler cranes, piling equipment, CCTV and security services, survey services and drones, suction excavators, sweepers, modular accommodation and much more., At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion
  
  As if contributing to and supporting work that makes life better for millions wasn't rewarding enough, we offer a full range of benefits too. You'll have the freedom to shape the package that's right for you and your life. Here are some of our key benefits:
- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow. - 25 days paid annual leave (pro rata) - Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave - Pension, share incentive plan, volunteering leave, recognition schemes and much more…