Food & Beverage Team Member (Experienced preffered)

Bartender duties

• To serve alcoholic and non-alcoholic drinks to guests at the bar and tables in a friendly professional and timely manner


• To ensure stock is maintained at agreed levels by restocking bar at throughout every shift and ensuring stock is rotated in date order. Inform manager when stock supply needs reordering


• Use electronic Tills and take payment from customers in cash or credit/debit cards using the PDQ system


• Answer telephones and deal with reservations and enquiry's in line with company policy's


• Ensuring bar server and guest areas is kept clean at all times and the food hygiene and hotel standards are maintained.

Food & Beverage Team Member food service

• To greet customers on arrival and ensure they are seated comfortably and made welcome


• To take customer orders and have a sound knowledge of the menu choices and Specials of the Day and be able to answer customer queries. Also to have sound knowledge of allergens and range of dietary requirements


• To deliver orders to the customer and ensure customer satisfaction through engaging with the customer following delivery of meal


• To set up tables and function rooms in a timely and efficient manner to hotel standards


• To clear and clean tables according to hotels steps of service and operating standard's


• To receive payment from customers using the Epos and PDQ for debit and credit cards and room charges


• To remain professional at all times and refer any customer through the correct channels


• To comply with all company policies, procedures and legislation, in particular Licensing Legislation, Â Data Protection Act, Health & Safety Act and Equal Opportunities Act.
  
  Outstanding customer care skills


• Ability to work under pressure


• Attention to detail


• Be 18 years or over


• Excellent communication skills


• Smart, lively and confident


• Work well individually as well as in a team


• Enthusiastic and motivated


• Adaptable


• Exceptionally well groomed and presented


• Professional and welcoming personality


• Available to work weekends, evenings and bank holidays


• Current driver's licence with use of car preferable