Fraud Case Investigator - Pipeline Template Test

Own and investigate complex Fraud cases to reach the right outcome for the customer and firm.
As a Fraud Case Investigator within Fraud Operations at Chase, you will have a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual activity on our customers' accounts to recovering the proceeds of crime and stopping criminals in their tracks. Everyone in our team is proud to say they play a part in fighting crime and stopping funds getting into the hands of those that want to use them for huge impacting crimes.
You will be a customer-focused specialist, ready to progress your career in the Complex Fraud & Resolution function within Fraud Operations. You will conduct fraud investigations ensuring the correct outcome is reached to protect both customers and the firm,

• Conduct robust and independent investigations of complex Fraud claims in line with Payment Service Regulations, reaching the correct outcome


• Support fraud victims with a focus on education & aftercare


• Review escalated fraud complaints putting the customer at the forefront of our decisions, ensuring a fair outcome is achieved


• Provide a tailored service for our most vulnerable customers


• Engage strongly with stakeholders.


• Make decisions autonomously- knowing when to consult with Leaders and others on more complex issues when required


• Identify and escalate controls risks
  
  Experience in PSR (Payment Services Regulations) and CRM (Contingent Reimbursement Model)


• Previous Banking/Financial experience - UK Banking Risk/Fraud experience


• Knowledge of complaint handling and the Financial Ombudsman


• Ability to manage a heavy workload in various stages of completion with minimal supervision


• Have excellent communication skills


• Be customer obsessed and have a passion to deliver first-class service
  
  Our working patterns are 35 hours per week and can be offered over 4 or 5 working days. We offer shift patterns between 8:00 AM and 6:00 PM, Monday - Friday.