Front of House Team Member

All areas of Facilities Management support the safety, security of people and SG assets. The Front of House Teams particularly focus on the safety and security of the core buildings, working with customers at all levels of the organisation and their external visitors. Front of House Team Members are the face of Scottish Government and responsible for operational service delivery. They participate in the safety and security culture across the service. This post attracts a shift allowance of 12.5% plus pay progression., Ability to work a shift pattern of Early and Back shifts based in core buildings. For working shifts you receive an additional allowance of 12.5%. You may occasionally be asked to work overtime at weekends for which an allowance will be paid.
Deliver the best quality of service and excellent customer communications to all levels of the organisation and their visitors This will include providing security at core buildings, ensuring only those with authorised access are permitted into the building(s), whilst also providing friendly and professional visitor management services.
Work as part of a team to deliver building services such as distribution services and supporting Workspace facilities such as setting up conferencing facilities.
Contribute to providing assurance of statutory, regulatory and professional requirements within service remit.
Assist in the event of an emergency such as a fire or security incident.
Carry out proactive planned and reactive security monitoring and patrols, ensuring concerns and actions are correctly reported and recorded.
Participate in a programme of training and exercising to improve standards and develop a culture of continuous improvement and take responsibility for your own continual professional development.
Understand and comply with statutory, regulatory and professional requirement.
Role Criteria
Success Profile

Are you an excellent customer service facing professional looking to take the next step in your career?, Customer service - To succeed in this role, you will have strong interpersonal skills, enabling effective communication with colleagues, customers, and stakeholders. You will deliver exceptional service and proactive support, ensuring customer needs are met promptly and professionally, fostering positive experiences and building lasting relationships.
Health, Safety and Security - You will prioritise safety and security in all areas of your work, using corporate systems and your line management chain to ensure compliance and to report concerns.
Technology & Innovation - You will be able to use technology to support your work and communicate with internal customers effectively. You will also be confident in using technology to improve the safety and security of you, your team and building users.

Experience:

Experience in a facilities, security or customer service support role.

Behaviours:

Seeing the Bigger Picture - Level 1
Managing a Quality Service - Level 1
Delivering at pace - Level 1