Front Office Agent

The focus of this role is on the professional care of our hotel guests from a warm welcome at check-in to a genuine farewell at departure.

Your duties will also include the following :

• Looking after our guests, including check-in and check-out


• Reviewing and processing bookings, overbookings and options


• Invoicing, including managing payments, as well as cash transactions and cashing up


• Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)


• Gaining interdepartmental insights into new areas of activity by working in our multicultural teams
  
  Have completed an apprenticeship in the hotel trade and / or have professional experience in the hotel / catering industry or be looking for a change of career


• Have an excellent sense of quality and service, as well as hosting skills and a passion for the hotel industry


• Be open and communicative and have a solid command of English


• Be a team player and willing to provide assistance across departments we achieve our results together
  
  With an extensive onboarding, annual training and coaching at our One University, you will hit the ground running.


Celebrate together

Whether it's a summer party, Christmas party or our annual international soccer tournament - we celebrate successes together with the team.

And more...