Front Office Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.,

• Oversee the entire Front Office operation to maintain high standards


• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement


• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme


• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities - Set departmental objectives, work schedules, budgets, policies, and procedures


• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork


• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices


• Monitor staffing levels to meet cover business demands


• Manage staff performance issues in compliance with company policies and procedures


• Recruit, manage, train and develop the Front Office team
  
  Passionate and willingness to learn


• Positive attitude and someone who makes our guests smile


• Genuinely friendly and caring


• Experience of managing people and developing people


• Previous experience of managing a department and Profit and Loss account


• Excellent leadership, interpersonal and communication skills


• Ability to work morning, afternoon/evening, and weekends


• Deliver exceptional customer experiences all the time


• Front Office supervisory experience in the hotel, leisure, and/or retail sector


• High level of commercial awareness and sales capabilities


• Familiar with Property Management Systems On Q


• Have branded hotel experience, who has rooms & F&B experience


• Is the Front Office Manager role for you for you, do you have you the skill set and experience to take on this role? Then what's stopping you?
  
  Doubletree by Hilton Strathclyde, Strathclyde Business Park, Phoenix Crescent, Bellshill, Lanarkshire, ML4 3JQ, Welcome to DoubleTree by Hilton Strathclyde. Ideally located in the heart of the central belt, our Strathclyde hotel is just 12 miles from Glasgow city center and is only a 30 minute train ride via ScotRail. Nearby attractions include Hampden Park, the Emirates Arena and Tollcross International Swimming Centre. We're also just 20 minutes from the shops, museums and nightlife of Glasgow city centre.


Enjoy a freshly baked DoubleTree cookie upon arrival and settle into your comfortable guest room or suite. Each guest room features modern amenities including WiFi access and a large HDTV. Upgrade to a Deluxe Room to enjoy even more space and extra perks including fluffy bathrobes, slippers and a 1-hour extended check out.

At DoubleTree by Hilton Strathclyde, you'll find some pleasant surprises to help you relax. We're home to the largest Livingwell Health Club in Europe, featuring an extensive range of the latest fitness equipment, exercise classes and an indoor pool. Visit our spa for beauty and relaxation treatments or unwind in the sauna, steam room and whirlpool.

When you're feeling hungry, The Space is the place to be. Meet with friends and clients to grab a bite to eat or a Starbucks coffee, or make it a working lunch with our complimentary WiFi, mobile charging stations, Bluetooth connectivity and TV stations. 24-hour room service is also available for the ultimate convenience.

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C's apply


• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.


Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift


• Sales incentives and initiative rewards


• Discounted / Free use of leisure facilities - "Hotel specific"


• Free Car Parking - "Hotel specific"


• Stays in our hotels at discounted prices or


• Even free stays in our hotels as one of our rewards & recognition incentives,


• Opportunities for your personal development within the Hotel Group Brand Portfolio


• Fully funded apprenticeships - T&C's apply


• Annual Holidays entitlements inclusive of Bank Holidays


• Opportunity to buy additional holiday entitlements


• Pension enrolment