Front Office Manager

As Front Office Manager you will lead the Front Office operation, always ensuring the delivery of an exceptional guest experience and ensuring all customer enquiries and requests for bookings are dealt with promptly, courteously, and efficiently, always achieving the best revenue streams. You will also oversee all recruitment and continual development of the front office team ensuring departmental objectives for the team are set and feedback is provided on a regular basis.

To be successful in this role, the ideal candidate will have at least 2 years experiences in a supervisor or managerial role, ideally in a branded hospitality environment. You must be computer literate and have a sound knowledge of finances and exceptional customer service. Experience using a central reservations system would be beneficial.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., Based in the Mount Royal Hotel, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

Newly refurbished for 2024, the Mount Royal Hotel will be our flagship property based on Princes Street, Edinburgh. An excellent choice for both tourists and locals to enjoy the splendour of Edinburgh., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves., Newly refurbished for 2024, the Mount Royal Hotel will be our flagship property based on Princes Street, Edinburgh. Situated in the heart of Edinburgh, overlooking Princes Street Gardens and across the gorge to Edinburgh Castle, the Mount Royal Hotel is ideally placed for making the most of Scotland's capital.
The hotel has got 169 bedrooms and a restaurant and bar to relax and enjoy a quiet drink or two.

As part of the Aimbridge family, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Career and lifestyle breaks - Allowing you to take time off for key life events.


• Volunteer days - Up to two days per year to support a charity of your choice


• Staff meals on duty


• Starting salary above national minimum wage


• Flexible working opportunities


• Uncapped incentives to reward you for your contributions


A day in the life of…