Front Office Supervisor

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Supervisor you'll deliver this through supervise all aspects of the front office; you'll also create the warm atmosphere that makes our guests feel at home in any location.

Your day-to-day

People

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance


• Educate and train team members in compliance with UK laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties


• Ensure your team are properly trained on systems, security, service and quality standard


Financial

• Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management


• Oversee night audit function and preparation of daily financial reports


• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk


Guest Experience

• Ensure your Reception team delivers great service, professional attention and personal recognition


• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction


• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies


Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner


• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations


• Perform other duties as assigned. May also serve as Manager on Duty
  
  Excellent customer service skills


• Must have Hilton reception experience.


• Previous experience in a hotel reception or reception supervisor position


• Must speak fluent English


• Secondary Education preferred
  
  Annual bonus for all Team Members


• Fantastic career potential with one of the UK's fastest growing hotel operators


• Employees staff rates across our properties


• Complimentary overnight stays in our properties


• Retention bonus on completion of 3 and 6 month service


• Service based annual leave (increase up to a maximum of 5 extra days)


• Apprenticeships with HIT training


You will be centrally located in Glasgow, an 8-minute walk from Buchanan Street and 11 minutes by foot from George Square. The Glasgow Central train station is a 5-minute walk. This 4-star hotel is 0.8 mi (1.2 km) from Royal Concert Hall and 1.3 mi (2.1 km) from OVO Hydro.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process