Fulfilment Coordinator

What you'll do to succeed

• Provide a legendary service to both internal and external customers
• Raise issues quickly and accurately to the Fulfilment Supervisor or Fulfilment Manager where appropriate and assist with all customer and stakeholder needs as required
How you'll do this
• Liaising and communicating with other departments regarding confirmed and in flow orders to obtain clarity for the team and help guide people through the order management system when needed.
• Monitoring and reporting KPI's as required
• Dispatching orders on time by using appropriate software for courier service.
• Ensuring that orders are delivered on time by the most cost effective method.
• Arranging for pick-ups and returns from venues, clients and staff.
• Dispatch outgoing mail using couriers and postal service when necessary.
• Responsible for all print equipment and for duties including complex printing, production, binding and laminating of materials.
• Reporting any printer maintenance issues where faults occur, liaising with maintenance provider to ensure problems are resolved as quickly as possible.
• General maintenance of print equipment and copiers.
• Ensuring a stock of materials are kept at an acceptable level, placing material PO's as required.
• Other reasonable duties as assigned