Guest Service Assistant

As Guest Service Assistant, you will be the first point of contact for most of our guests. Your role will be to welcome guests from all over the World with a friendly smile and exceptional service. You will work closely with your team mates to ensure that together each shift is smooth and efficient and deliver the best possible guest experience every time.

As part of your role, your responsibilites will include

• Greet guests in a friendly and welcoming manner


• Answer phones and respond to guest inquiries


• Handle guest complaints and resolve issues in a timely manner


• Assist guests with luggage, directions, and transportation


• Maintain a clean and organised lobby and oublic area


• Assist the Food & Beverage Team within the hotel with service


• Assist with other duties as assigned by management


Based in the Mercure Glasgow City Hotel, you will be part of a team of passionate people who know that being the best doesn't always mean working around the clock.

What do we need from you?

To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.

Aimbridge Hospitality EMEA are now seeking a Guest Service Assistant to join the team at Mercure Glasgow City Hotel on a part time basis., Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves., In the very heart of Glasgow, this impressive hotel is an ideal base for exploring this cosmopolitan city. It is also close to Loch Lomond and the Argyll countryside

As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa


• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 24/7 access to our employee assistance programme


• Career and lifestyle breaks - Allowing you to take time off for key life events.


• Volunteer days - Up to two days per year to support a charity of your choice


• Staff meals on duty


• Flexible working opportunities


• Uncapped incentives to reward you for your contributions


A day in the life of…